Clinical Informatics Nurse - Registered Nurse

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

As a Clinical Informatics Nurse, you will provide support across all conditions, programs, and other care management application support. You will assist to develop and implement new digital program launches and coordinate response to members’ digital outreach. You will assist with EMR data exception research/correction. The Clinical Informatics Nurse will have a thorough understanding of Accordant Legacy and/or Active Health Management programs; and will leverage that knowledge and experience to quickly move into variations of the program in support of new and changing business needs. Interested individuals may need to accommodate a PTO blackout period 1-2 weeks before and/or 1-2 weeks after major go-live dates. As the Clinical Informatics Nurse, you will be expected to work 1-2 times a month to support after hours production checkout.

Responsibilities:

Implements, customizes, and optimizes healthcare information systems and ensures that the systems meet the needs of clinicians. 
Streamlines and standardizes workflows, incorporating technology to enhance efficiency, safety, and quality of care. 
Develops and maintains documentation templates, guidelines, and policies that comply with regulatory requirements and professional standards. 
Conducts testing and evaluation of processes and identifies issues or areas for improvement and provides feedback to the team.
Works cross-functionally to support Clinical Operations projects and process improvements to facilitate the introduction, acceptance, integration and optimal use of program improvements.   

• Attends project meetings and provides insight into nursing workflow to improve processes.    
• Participates in pilots/focus groups and provides data and feedback
• Participates in end user testing, production validation, conducts business validation of tickets, aids in system updates/re-writes, including organization of testers and testing plans, and functions as superuser with new software or system upgrades.
• Provides support for staff, IT, and multiple lines of business.
• Manages assignment by applying nursing and workflow knowledge.
• Functions as a resource to staff nurses and team to assist with digital processes. 
• Supports peers by: assisting the Training/Education team, fielding general questions, working and monitoring Epic exception reports, working with and supporting IT for troubleshooting, and providing virtual observations.  
• Assists with design, facilitation and monitoring of processes for outreach and response via digital modes of communication. 
• Assists with maintaining staff schedules in Cadence.

Required Qualifications:

• 5+ years experience as an RN with strong preference for informatics experience and working for Accordant or Active Health Management as a Registered Nurse
• ​Epic processes and functions
• MyChart experience
• Staff workflows
• SharePoint
• Excellent organizational skills with ability to juggle changing priorities
• Exceptional and effective oral and written communication skills
• Excellent typing and digital literacy skills
• Working knowledge of problem solving and decision making skills
• Working knowledge of medical terminology
• Ability to sit for long periods of time in an office setting or work from home setting.
• Must be able to work 8hr day shifts with regular and predictable attendance; over-time, evenings, and weekends may be periodically required
• Ability to maintain composure under pressure while dealing with competing demands
• Ability to handle multiple tasks in a fast-paced environment
• Ability to adapt well to change and embraces utilizing multiple systems and processes to meet business needs
• Demonstrate ability to work collaboratively but also able to handle independent projects as needed
• Ability to interface with all organizational levels and willingness to accept changing job responsibilities
• Ability to function in clinical setting with diverse cultural dynamics staff
• Ability to maintain professionalism during meetings
• Ability to cross-train other roles
• Demonstrate ability to utilize available resources in order to problem solv