Learning and Development (L&D) Coordinator

Position Title: Learning and Development (L&D) Coordinator

Location: Glen Rock, NJ (Hybrid: 3 days in the office, 2 days remote after completing the 3-month introductory period. During the introductory period, the schedule will be 5 days a week in the office)

Job Summary:

As a Learning and Development Coordinator, you will play a key role in supporting the US Travel Plaza region’s learning and development initiatives. This role requires travel and will be based within our US HR team.

The ideal candidate is a proactive and organized individual with a passion for continuous development. This role will be based in our corporate office in Glen Rock, NJ.

Key Responsibilities:

Coordination and Logistics:

• Coordinate logistics for training sessions, including scheduling, room setup, accommodation bookings and resource allocation

• Communicate training schedules and details to all key stakeholders, ensuring a smooth and seamless learning experience

Record Keeping and Reporting:

• Maintain accurate records of training activities, including calendar, attendance, feedback, and training evaluations

• Generate regular reports on training metrics and effectiveness for monthly management reviews

• Collect feedback from learners and stakeholders to make data-driven improvements to future programs

• Ensure our eLearning platform is updated as and when required

Budget Tracking and Purchase Order Generation:

• Work closely with the Group Capability Manager and VP of HR to manage the learning and development budget

• Track expenditures, process invoices, and generate purchase orders for training-related expenses.

Grant Process Management:

• Manage grant-funded programs, tracking process and payments

• Provide regular updates on grant approval and payment timelines

Stakeholder management

• Act as first POC for general queries with internal stakeholders, escalating/redirecting as required

• Act as a first POC with external training vendors on program related queries, escalating/redirecting as required

Training Needs Analysis:

• Support the Group Capability Manager and senior management to conduct regular assessments of training needs across the business

• Identify skills gaps and development opportunities through surveys, feedback, and performance evaluations.

Training Delivery:

• Assist in the design and development of training programs

• Create engaging and interactive learning materials, including presentations, e-learning modules, and training manuals

• Facilitate training delivery when required (subject to successfully completing Train the Trainer)

External Research and Best Practices:

• Engage in external research and benchmarking exercises on industry best practice

• Utilize external network and relationships with training and system providers, facilitators, and industry experts to gather insights and recommendations on training methodologies and programs.

• Deliver findings and recommendations to the US HR and Group HR teams for further review and implementation.

Qualifications:

• Bachelor’s degree in human resources, Training and Development, Education, Business Administration, or a related field.

• 3 years proven experience in a learning and development or training coordinator role, preferably within a large, global organization is a plus

• Proven understanding and exp