Systems Engineer Associate

This is a temporary position that will be supporting priority Digital Services strategic project until the end of 2027 with a possibility of extension based on available work and strong performance.  

Job Summary

Under minimal supervision, responsible for research, design, installation, integration, support, and optimization of a variety of technologies as a part of the information technology infrastructure and applications environment. Designs, implements, and maintains high performing, highly available systems to meet the customers' functional and cost requirements, as defined by the overall system architecture specifications and in accordance with the service level and/or operation level agreements. Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management. Contributes to process and system support documentation. Competent to work with systems and infrastructure within a diverse technology portfolio, but at times requires guidance from others.

Essential Functions

• Under minimal supervision, works with customer specifications and budgets to develop both critical and non-critical systems that are a part of the Corewell Health technology infrastructure.

• Provides technical risk assessment of system readiness for operational turnover. Research emerging technologies, standards and system trends that align with customer requirements and Digital Services (DS) architectural standards related to assigned projects, support responsibilities or strategic initiatives.

• Participates in project planning and execution, related to system architecture, design, integration, testing and implementation. Analyzes system requirements and constraints to engineer technical solutions that meet the needs of the business, across multiple dimensions. Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures. As a project team member, responsible for assigned project tasks, as well as schedules, change control and project-related status reports. Coordinates work with team members, as required, to ensure successful delivery of all technical aspects of assigned projects.

• Participates in SAFe/Agile framework for project planning and tracking.

• Participates in the operational support for assigned systems, including the creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support.

• Responsible for the use of hand tools and testing equipment to perform hardware installations and removals.

• Responsible for the resolution of implementation and support issues, and collaborates with support teams to troubleshoot and resolve escalated Incidents and problems, using established DS procedures for problem and situation management. Participates in the creation of relevant technical and support documentation.

• Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCP\IP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.

• Maintains knowledge of DS infrastructure monitoring tools to ensure the stability of the critical environments.

• Has basic electrical and HVAC knowledge to collaborate with CH Facilities for engineering & maintaining critical DS environments.

• Participates in an on-call rotation for incident response and service restoral. May be required to work outside of regularly scheduled hours.

Qualifications

Required

• Associate's Degree or equivalent work experience

• Professional experience working in a hands-on IT environment (i.e. data centers, data closets, etc.)

Preferred

• Bachelor's Degree or equivalent

• 2 years of experience typically gained through skills/knowledge/abilities in systems engineering (designing, implementing, and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support and service level measurement)

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of