Director Product Management- Digital

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Director of Product Management - Digital 

 

Why We Have This Role

Increasingly, the interactions that organizations have with their customers and prospects happen in digital ways. From websites, to mobile apps, to AI assistants, organizations are now serving their customers digitally at an order of magnitude higher than traditional face to face interaction. The Product team at Qualtrics is looking for an experienced and senior product leader who will drive innovations that help organizations better serve their customers and prospects through a deep, human understanding of their behaviors and feelings in digital spaces.  An example of this kind of innovation is Digital Behavioral Analytics, which uses generative AI to identify the specific experiences in a website or mobile app where customers are frustrated vs happy and engaged. This insight is then used to improve the organization’s digital products and services in ways that increase customer satisfaction, loyalty, and lifetime value. .  There are many more such innovations in concept and under development.

You will lead an organization to work closely with our customers to develop the innovations that help them take their XM game to the next level. You’ll design value propositions for the Voice of the Customer team, the Digital Team, the Product team, and even the C-suite at the world’s largest and most successful organizations. You’ll work directly with Executives and Directors in our customers’ organizations to solve their problems in ways that are unique, differentiated, and most importantly impactful. You’ll work cross functionally at Qualtrics to take these innovations from concept to market to maturity as defined by engaged usage of the products with high product satisfaction. You’ll report directly to our Chief Product Officer and you’ll develop the future PM leadership at Qualtrics. 

 

Things You’ll Do 

• Product Strategy: This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of customers.
  
  
• Product Definition and Execution: Favor execution via experimentation way more than strategic pontifications.
  
  
• Team Leadership and Cross-Functional Excellence: Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.  

How You’ll Grow

• Lead high-impact projects that shape the direction of the company.
• Develop and refine executive leadership skills by managing a talented team of product managers.
• Gain deeper insights into market trends and customer needs, influencing product strategy.
• Enhance strategic thinking and decision-making capabilities through data-driven initiatives.
• Build a network with senior stakeholders and industry leaders, expanding professional connections.
• Participate in high-level strategic discussions, influencing the company’s overall direction.
• Contribute to setting company-wide goals, gaining a holistic understanding of business operations

How You’ll Find Success

A great product manager sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

• Have a “CEO Mindset” and own the product strategy
• Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
• Manage the entire product development lifecycle
• De