Summer Event Staff

Job Title: Summer Event Staff

Department: Programming

Reports To: Summer Events Supervisor/Programs Coord.

Rate of Pay: $16.50/hour

Shift: Shifts are from 5:30pm -11:30pm.

FLSA Status: Non-Exempt/Hourly

SUMMARY

Create a sense of arrival for the Sundance Summer Theatre, Bluebird Cafe Concerts, and other resort programming events ensuring a positive experience through exceptional guest service. Event dates for the Bluebird Cafe Concerts are July 5, 6, 12, 13 August 16, 17, 23, 24, 30 and 31. Event dates for the Summer Theatre are: July 18-August 10, Monday, Thursday, Friday, and Saturday evenings, Tuesday, Aug 6, and preview events on July 16 & 17. Bluebird Bands on August 29. Other event dates may be added. Some staff will be needed for Sounds of Summer, which takes place on Sunday evenings.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure venues, tractor and vehicle are clean and ready for guests.

Warmly greet guests at the start and thank guests at conclusion of events.

Provide guests with directions to seating, concessions or restaurants, facilities, or other Sundance locations.

Accurately answer questions regarding the event and other resort happenings.

Load and unload truck pulled trailer ride.

Check or scan tickets prior to admitting guest in venue.

Resolve or communicate any ticketing errors or issues.

Clean-up venue before, during and after events.

Enforce venue policies and procedures.

Assist guests with recycling as needed.

Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities, and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad-based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Operational managers are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Appropriate skirt length is from the knee to the ankle.