Senior Internal Communications Specialist
CarGurusAbout the role
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
We're looking for a proactive, ownership-minded communicator to help shape how CarGurus keeps its employees informed, connected, and inspired. This is your opportunity to take the wheel on programs that matter—building the strategies, content, and channels that bring our mission to life for employees across every level, function, and location.
As our Senior Internal Communications Specialist, reporting to the Manager of Internal Communications, you'll own integrated communications programs end-to-end, from strategy through delivery. You'll hold the employee perspective and the business need in equal measure—anticipating what people need to know, crafting messages that land, and making sure the right information reaches the right audiences at the right time—always ready to spot gaps, bring ideas, and drive execution with clarity and care. As you grow into the role, you'll take on increasing ownership of enterprise-wide programs and deeper strategic partnerships across the business.
You're someone who can move between big-picture thinking and sharp writing without missing a beat, equally comfortable supporting a senior leader on a key message and polishing the final draft of a company-wide email. You'll partner closely with People & Talent functions and business leaders across the organization to ensure our internal communications reflect who we are as a company and fuel the alignment, engagement, and culture that make CarGurus a place where people love to work.
What you'll do
Communications Strategy & Execution
- Lead the development and execution of integrated internal communications programs, driving the work from strategy through delivery
- Contribute to and help shape the internal communications strategy for key business functions, building communications plans that engage the right audiences, in the right way, at the right time
- Support change management communications for key organizational initiatives — helping employees navigate transitions with clarity, empathy, and confidence, and equipping managers with the information they need to support their teams
- Help shape and maintain our editorial standards and content strategy, ensuring a consistent voice, tone, and quality bar across all internal communications channels
- Be a champion for clear, human, and impactful communications across the company
Content & Channels
- Write, edit, and manage clear, engaging, and consistent employee-facing communications on behalf of a range of stakeholders—bringing the employee perspective into every message
- Own our manager communications program—including our regular Manager Memo—ensuring people managers across CarGurus have the timely information, resources, and messaging they need to effectively support and communicate with their teams
- Support the execution of employee-facing events, including Town Halls and other programs that foster connection, alignment, and culture across all levels, departments, and locations
- Contribute to the improvement of key internal communications platforms and channels, including our communications calendar, intranet, and wiki—proactively identifying opportunities to optimize our approach
Partnerships & Measurement
- Partner with People & Talent functions and business leaders across the organization to connect internal messaging to company strategy, brand standards, and CarGurus' uni
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