Supervisor, Vendor Relationship Manager (Supplier Accountability)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

We are seeking a motivated and detail-oriented Vendor Relationship Manager to join our team to support of the restaurant technology and innovations deployed in over 13,000 US McDonald’s restaurants. In this entry-level role, you will support the management of vendor relationships, ensuring that our suppliers deliver high-quality products and services that meet our business needs. You will assist in maintaining effective communication, monitoring vendor performance, and supporting the overall vendor management strategy.

Key Responsibilities:

• Vendor Communication: Maintain regular communication with vendors to ensure timely delivery of products and services.
• Address any issues or concerns promptly and escalate as necessary.
• Performance Monitoring: Assist in monitoring vendor performance against established KPIs. Collect and analyze performance data to identify areas for improvement.
• Documentation: Maintain accurate records of vendor interactions, agreements, and performance evaluations. Ensure all documentation is up-to-date and easily accessible.

• Evaluate e-Waste recycling opportunities to improve restaurant technology sustainability practices

• Manage the ongoing project evolution of McDonald’s Hardware for Hope program to provide support and benefits to our owner operators

Issue Resolution:

• Support the resolution of vendor-related issues, working closely with internal teams and vendors to find effective solutions.

Cost Management:

• Assist in tracking and managing hardware and services cost integrity to owner/operators associated with vendor services.
• Ensure pricing transparency and adherence to agreed-upon terms.

Feedback Collection:

• Gather feedback from internal stakeholders on vendor performance and service quality. Communicate feedback to vendors and support continuous improvement efforts.

Compliance:

• Ensure vendors comply with company policies, industry standards, and regulatory requirements.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050 – $108,810 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience: 0-2 years of experience in vendor management, supply chain, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to analyze data and generate reports.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Curious, task-oriented, and a self-starter, with a proven track record of “getting things done.”
• Hardworking facilitator who leads strategy creation and planning discussions.
• Basic understanding of supply chain and vendor management principles.

Attributes:

• Proactive an