Client Delivery Associate

Job Summary

• As a Client Delivery Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and practices that help seamlessly integrate Cherre’s products into our clients' daily operations. Your responsibilities will include working with Client Success Managers and engineers in helping implement and support data projects, all aimed at maximizing Cherre's value for our clients. Your role will also be instrumental in ensuring prompt resolutions to engineering questions and ensuring projects are implemented following defined success criteria. 
• Additionally, you'll collaborate with the Client Success Team to contribute to periodic business reviews and strengthen client relationships. Your contributions directly impact our clients' business outcomes, fostering loyalty and driving retention. You'll also have the opportunity to showcase our successes through client references and case studies, collaborating with cross-functional teams to create compelling collateral.

Responsibilities

• Contributing to our client-facing Client Success processes, policies, playbooks, and values to deeply integrate Cherre into our clients’ everyday workflow. 
• Documenting internal processes and creating a scalable infrastructure to enable a superior overall client experience. 
• Supporting Client Success Managers with key accounts and day-to-day relationships with both platform users and data partners.
• Decomposing projects and working with engineering to oversee completion..
• Assisting the team in delivering on clients’ business outcomes, client loyalty, and client retention. 
• Handling client escalations and helping with successful resolution. 
• Assist in the development, maintenance, coordination and monitoring of project plans and schedules.
• Ensure all project documentation is up-to-date and properly stored.
• Track project deliverables and ensure all team members are aware of their responsibilities and deadlines.
• Provide administrative support to the lead project manager, including scheduling meetings, coordinating travel, and other tasks as assigned.
• Maintain and update project management tools and software.

Experience & Qualities Needed:

• Recognized qualification  in Business Administration, Project Management, or a related field.
• Technical acumen / hands on experience with GraphQL/SQL/Python or any other programming languages.
• Proven experience and ability managing successful business outcomes and product upsells.
• Analytical mindset to leverage data and statistics to identify patterns and anomalies, and generate recommendations for process/product improvements. 
• Excellent communication, presentation, conflict resolution, and problem solving skills, with focus on guiding clients through adopting out-of-the-box features as opposed to custom deliverables. 
• 2-4 years of experience in project coordination, project management, or a related administrative role.
• Flexibility to adapt to changing project requirements and priorities.
• Experience working in a fast-paced, dynamic environment, preferably in the tech or real estate industry.
• Familiarity with agile delivery and  project management methodologies and frameworks.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Attention to detail and a high level of accuracy in documentation and reporting.
• Ability to effectively communicate with project team members, stakeholders, and clients.
• Proficiency in project management software and tools (e.g., Monday.com, JIRA).
• Strong Microsoft Office skills, particularly in Excel, Word, and PowerPoint.
• Effective time management skills with the ability to pr