Customer Service Associate I - Communication

Job Title

Customer Service Associate I - Communication

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

$15.85 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

As a Customer Service Associate I - Communications in the Veterinary Medical Teaching Hospital, you’ll be the first point of contact for clients that call into the hospital, ensuring clear communication and smooth coordination for patient care. This position calls for someone who can stay calm under pressure, gather important details quickly, and keep information moving to the right people at the right time, while providing excellent customer service to all clients. If you enjoy helping others, thrive in a fast-paced environment, and are comfortable using phones, email, and technology to connect and organize, we want to hear from you!

What you need to know

Salary: $15.85/hour

Location: College Station, TX   

Schedule: Full-time -- Monday through Friday, 9am to 6pm

Please note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.

What you need to do

Apply! Submitting a cover letter, resume/CV to assist us with the review process. You may upload these documents to the application under CV/Resume. 

Minimum Required Qualifications

• High school graduation or any equivalent combination of education and experience

• Two years in general office or clerical work

The well qualified candidate will also possess

• Experience in Customer Service

• Experience in data entry/entering info into data application

• Experience with phone or communication center (call center)

• Experience scheduling or coordinating appointments

• Experience working in hospital setting

• Experience transferring data electronically (scanning, faxing, etc)

• Working knowledge of word processing, spreadsheet and/or data entry applications

• Ability to multi-task and work cooperatively with others

Responsibilities

• Communications/Customer Service: Answers incoming calls for the Small Animal Hospital.  Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients. Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time. Transfers calls to the appropriate service when prompted.

• Documents: Creates and updates veterinary service section appointment templates in EzyVet. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records. Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system.

• Scheduling: Oversees the daily administrative operations of assigned veterinary se