Director, Experience Design – Global Transaction Banking

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

Technology Solutions

Pay Detail:

$195,000 - $250,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications

As the Director of Experience Design, you will hold a key strategic and leadership role within our organization. Your primary focus will be to lead the Global Transaction Banking (GTB) design team, driving end-to-end user experience strategies that elevate our digital platforms and ensure seamless, user-centric interactions. Working closely with senior business, product, and technology leaders, you will shape and implement a vision for exceptional experiences, fostering collaboration, innovation, and design excellence across our global organization.

ROLE DESCRIPTION

• Strategic Leadership:

Define and drive the UX strategy for Global Transaction Banking in alignment with business and technology goals, ensuring a unified and forward-thinking approach across platforms. Act as a trusted advisor to senior stakeholders. Drive collaborative efforts to deliver innovative solutions that meet user needs and create measurable business value.

• Global Team Leadership:

Build, mentor, and inspire a high-performing, globally distributed design team. Foster a culture of creativity, accountability, and professional growth, enabling team members to thrive and deliver exceptional outcomes.

• End-to-End UX Ownership:

Oversee the complete UX process, from user research and journey mapping to wireframing, prototyping, testing, and final implementation. Ensure best practices are embedded across all touchpoints for a seamless user experience.

• Innovation and Trend Analysis:

Stay ahead of emerging trends, tools, and technologies, identifying opportunities to incorporate new ideas and innovations into the design process.

• Executive Communication:

Present design strategies, findings, and results to senior executives and stakeholders with clarity and impact. Communicate the value of UX in driving business growth and improving customer satisfaction.

• Operational Excellence:

Establish scalable processes, frameworks, and workflows for the design team to deliver exceptional results efficiently while managing multiple priorities across a complex portfolio of projects.

CANDIDATE REQUIREMENTS

To excel in this role, you should have a blend of deep expertise in design and strategic leadership capabilities. Key qualifications include:

• Proven Leadership:

Extensive experience leading design teams, ideally in a global organization within the financial or banking sector. Demonstrated ability to manage and inspire diverse teams across multiple locations.

• Strategic Visionary:

A track record of driving UX strategy and leading the delivery of complex, user-centric solutions that create significant business impact.

• Collaboration Expertise:

Strong experience working closely with business, product, and technology leaders to align priorities and deliver exceptional results. Experience navigating organizational complexity and influencing decision-making at the executive level.

• Advanced Design Acumen:

Expertise in modern design tools (e.g., Figma, Axure, Sketch) and methodologies, along with a deep understanding of design systems and their role in driving consistency and efficiency at scale.

• Global Transaction Banking Knowledge:

Familiarity with the GTB domain and its unique challenges, including payments, trade, and cash management, is highly desirable.

• Exceptional Communication Skills:

Ability to articulate complex ideas clearly and persuasively to senior leadership, business stakeholders, and technical teams.

Why Join Us?<