Quality Supervisor

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. 

The Quality Supervisor will be responsible for helping to drive the Quality of the plant’s steel packaging products, training and supervising hourly Quality team members, and ensuring Customer Quality Compliance.

What you’ll be doing:

• Complies with established job safety practices, policies and procedures as specified in plant and corporate directives for the safe performance of the work assignment.

• Responsible for maintaining a safe and secure work environment. This includes correcting unsafe acts/conditions, participating in monthly safety meetings, performing monthly safety inspections, and investigating accidents, as required.

• Supports and follows the Safe Quality Food (SQF) guidelines of the food safety system. Leads by developing, implementing, maintaining, and continuous ongoing improvement of the food safety system.

• Follows company policies, Standard Operating Procedures (SOP), practices and Sonoco’s Global Code of Conduct.

• Drives department SQF and Quality Management Systems (QMS) compliance through:

• Gauge calibration, maintenance, and troubleshooting

• Hazard Analysis Critical Control Points (HACCP) Plans and leading the HACCP team

• Document review and revision

• Verification and validation of control plans

• Facilitates and collaborates with production supervisors to understand root causes of production defects and holds

• Supports plant material and process changes by providing specialized data and analysis, capability studies, trend analysis, charting techniques, testing, and facilitating discussions.

• Acts in an advisory capacity by informing production and quality assurance management of significant process deviations. Uses judgment in determining the significance of process deviations, initiates action to prevent production or shipment of substandard products, isolates defective products, and executes sampling plans to determine fitness for use.

• Maintains reports as necessary, evaluating the quality of designated products, in conformance with established quality assurance procedures.

• Reviews and analyzes process and product Statistical Process Control (SPC) data trends and alarms

• Manages customer complaints and implements corrective actions. Manages supplier complaints and supports customer complaints. Utilizes the Eight Disciplines Problem Solving Process (8D) to address issues and communicate with customers about the status and resolution of their complaints.

• Performs Gage R&R and capability studies

• Leads and assists with risk assessment and reduction utilizing tools such as Failure Mode and Effects Analysis (FMEA)

• Performs customer data analysis and Certificate of Analysis (COAs) Docusign Envelope ID: 617C5C17-9388-48D2-B813-B73E433FEF12

• Performs process and product quality assurance audits

• Maintain InfinityQS/SPC projects

• Interfaces with customers and suppliers as necessary

• Conducts annual quality training for plant employees. Leads QMS and quality training for assigned quality and production departments.

• Other duties as assigned.

This position is located in Columbus, Ohio.

We’d love to hear from you if:

• Broad training in a related field usually acquired through a college education or through equivalent work experience.

• College degree from a two or four year Technical, Science, or Engineering Degree

• Proficient in implementing 5S principles for efficient workplace organization and process optimization.

• Working knowledge of FMEAs, Control Plans, SPC, problem solving and quality systems and engineering.

• Ability to effectively instruct and train other employees.

• Ability to perform basic mathematical calculations.

• Ability to communicate effectively, write effectively, read, comprehend, and follow complicated verbal and written instruct