Clinical Support Assistant

Department Overview

The Clinical Support Assistant (CSA) position at Family Medicine at South Waterfront performs a variety of administrative or technical assignments of duties involving many different and unrelated processes, methods and administrative related tasks as instructed by clinic leadership. Occasional direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.

 

This position requires someone who can solve problems and stay highly organized.  High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.  

Function/Duties of Position

Administrative Support

• Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
• Scanning/Faxing
• DME paperwork management
• Track and stock patient paperwork and brochures, including OB Packets
• Incoming/Outgoing Mail
• Use of Microsoft Office—Outlook
• Letters – Track & Generate No Show and New Patient Letters
• General high-level clerical and project support
• Document legibly, concisely and accurately

Clinical Support

• Assisting Back Office with exam room turnover
• Rooming patients
• Stock exam rooms and monitor for expired supplies
• In Basket support
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Sentact duties/compliance
• Assist with maintaining vaccine/supply inventory

Required Qualifications

• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public;
• OR 6 months of medical office experience, with high volume contact with patients
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• BLS/CPR within six weeks of hire and then maintained without interruption.

Preferred Qualifications

• Extensive computer skills including MS Office and Windows required. 
• Excellent customer service skills, and ability to multi-task in a fast-paced environment required. 
• Must be detail oriented and have good organizational skills.
• Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal. 
• Must have good grammar skills. 
• Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. 
• Must be able to work both with a team and independently.
• Experience working with an electronic medical record system.

Additional Details

• This position works in a busy environment with a lot of interruptions, multiple demands and people interactions.  It requires dealing with noise and frequent interruptions within the work group.
• This position requires sitting for at least two hours at a time.  Frequent intervals of walking significant cumulative distances (i.e. transporting specimens/supplies to other buildings, etc.) standing for long periods of time, and bending. Heavy use of computer and phones.  Ability to occasionally lift and carry at least 25 lbs.  Ability to speak clearly, demonstrate patience and understanding of customer needs.  Must be able to deal with competing needs and priorities of internal customers.  Significant use of personal computers, copiers, multi-line phones and fax machines.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu