Education Success Partner - Account Manager

“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the  FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

 

Title: Education Success Partner - Account Manager
Payroll Title: Education Success Partner
Division: Education K12 Sales
Status: Full-Time Exempt
Reports To: Manager, Client Success
Location: Remote – Anywhere in California
Territory: This position is targeted to focus on the S. California territory.
Compensation: Anticipated compensation for this role includes a base of $65-75k* plus variable pay up to $15k. 

At FranklinCovey Education, we believe every child has the potential to lead—and every educator deserves the tools to help them get there. Through our flagship solution, Leader in Me, we support thousands of K–12 schools around the world in building a culture of leadership, character, and academic growth. If you're passionate about helping others succeed, and you thrive in collaborative, mission-driven environments – this could be your calling.

Job Summary
As an Education Success Partner (ESP), you will be the trusted strategic advisor to a portfolio of K–12 schools implementing the Leader in Me framework. Think of yourself as an account manager, relationship builder, and thought partner- all rolled into one. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff.

You’ll work closely with Franklin Covey  client coaches and account executives to align products and services with school goals, while leading client relationships and driving success metrics like renewal rate, retention revenue growth, and school outcomes. This role is perfect for someone who is naturally curious, thrives on solving meaningful problems, and isn’t afraid to roll up their sleeves to make a difference.

Essential Job Functions
Manage a Portfolio of School Partners

• Drive Outcomes, Retention, and Revenue Expansion
• Serve as the primary point of contact for each school—leading strategic check-ins, planning sessions, and renewal conversations.
• Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones.
• Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly.\
• Forecast renewal likelihood and help prepare accounts for long-term success.
• Connec