Associate Customer Project Manager

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The Position

Associate Customer Project Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Associate Customer Project Manager position supports our external customer implementations by developing, creating, documenting, and facilitating professional project plans for implementing Roche Diagnostic products, for our customers. The focus of this position which resides in our Roche Support Network (RSN) is to lead customers through a predefined project management journey from contract through the end of implementation. Initial projects include installations, large upgrades, and legacy conversions of analyzers in customer laboratories. While a majority of work can be completed remotely, this position may require approximately 30% overnight travel across the US.

You are an early career professional who seeks to learn, develop, and hone project management skills for projects of high complexity, medium to high risk, and long-term duration. You are an effective communicator who is able to negotiate with and influence various internal and external stakeholders. You are very organized, detail-oriented, and have some experience with IT and/or diagnostic laboratory implementations. You seek to grow your career in project management, related diagnostic support, and/or leadership roles over time.

• Initiates and leads the development of the project schedule; assists in the development of project budgets and forecasts

• Ensures project management approaches and tools support process development and are aligned with other business practices

• Assists Project Leads to ensure the projects are managed in accordance with policies and stated objectives and timelines are achieved

• Sets up and maintains tools, mechanisms to track project schedules, budgets, and risk/contingency reporting; may assist in the development of project and financial reporting systems

• Identifies and helps resolve project conflicts; manages projects in the best interest of team members, stakeholders, and customers in order to ensure project objectives and business goals are achieved

• Manages the tracking and reporting of project success measures; monitors, addresses, and reports project timeline and budget variances, and recommends contingency options

• Troubleshoots, negotiates, and facilitates communication between all parties involved in the development/implementation of projects, including status updates on active projects

• Presents updates to leadership as requested. Drives and implements continuous improves initiatives, knowledge sharing, and best practices

• This is a field based role
   

Who You Are:

• Bachelor's Degree

• 2 years related experience
   

Preferred Qualifications:

• 5 years of related business, project management, and/or project support experience with the demonstrated ability to lead and manage a project independently

• Able to travel approximately 30%, including overnight travel across the US

• Reside within 50 miles of a major metropolitan airport in the US

• Currently possess legal work authorization for full-time work in the US and will not require future sponsorship for employment visa status

• Project management education or qualification (CAPM, PMP)

• Health care or lab/diagnostics experience

• LIS/middleware experience

• Experience partnering directly with external facing customers.

• Excellent leadership, communication, influence and negotiation skills

• Strong computer software applications skills

• Excellent time management and organizational skills
   

Relocation benefits are not available for this position

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