Lead, Community Impact Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Impact & Inclusion (I&I) team is seeking a Lead Analyst, Community Impact Analytics. This role will support I&I by leading the effort to identify how Comcast is impacting the community, driving insights to highlight areas we are leading and where there are opportunities to grow our presence, as well as administering the official corporate reporting on charitable giving and employee engagement data. This role will work with a cross-functional team that encompasses representation from all teams within I&I. The (Lead Analyst) will enable research-informed decision-making through supporting the assessment of Comcast NBCUniversal Foundation’s charitable giving and crafting a research approach that delivers on actionable insights. The candidate will serve as a strategic business partner and align on approach to ensure that key business questions are addressed.
The role reports to the Senior Director, Data Reporting and Insights.

Job Description

Core Responsibilities

• Work with program leads, field partners, and various stakeholders across Impact & Inclusion teams to understand key business questions and insight needs
• Lead the design, development, and execution of the Community Impact reporting portfolio
• Develop, automate, and maintain dashboards on the Tableau server
• Support ad hoc reporting in relation to the company’s Community Impact program initiatives
• Stay current on industry trends and seek new ways to utilize research to support company initiatives
• Plan and implement research to provide actionable insights and key takeaways through compelling storytelling
• Stay current on advanced analytical techniques and implement as needed
• Develop and present opportunities to educate I&I and other colleagues on data management, visualization and insights.
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Competencies/Skills:

• High proficiency in SQL.  Experience in Python and/or R is a plus.
• Experience developing and automating reports leveraging BI Tools (Tableau preferred) while demonstrating best practices in data visualization
• Skilled in data cleansing and wrangling
• Strong analytical and problem-solving skills
• Ability to communicate findings and key insights from I&I data and research
• Ability to prioritize and manage multiple stakeholders with demonstrated project management skills; strong collaboration and teamwork
• Ability to work independently on high complexity projects with minimal supervision

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications