Customer Service/Administrative Assistant

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

The basic function of the Administrative staff is to assist customers, sales and design staff and store management in the operations relating to the customer buying experience and the routine maintenance of the store.

Job Description:

✨ Now Hiring: Customer Service/Administrative Assistant – La-Z-Boy Furniture Galleries

✨ Location NEW Store Opening!! Surprise, AZ - 16350 W Cactus Road, Surprise, AZ 85388

La-Z-Boy is hiring one extraordinary team member to support our store as a Customer Service/ Administrator. You will work alongside the Manager, Sales Associates, and Designers as a team to provide our customers with an exceptional experience by answering calls, resolving customer concerns and keeping the showroom customer-ready. It’s time for you to join a company that values your ideas as much as your talent!

Pay: $16 per hour

Schedule Full-Time: Availability on weekdays and weekends

BENEFITS: 

• Health Insurance through Blue Cross/Blue Shield

• Optum for Prescriptions In-Network

• Dental and Vision Insurance

• Paid Vacation

• 401k with match

• Disability Insurance

• Life Insurance and AD&D

• Paid Bonding Leave

• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free

• Employee Assistance Program (Free to all employees!)

  • Counseling sessions

  • Financial and legal resources

KEY RESPONSIBILITIES (other duties as assigned):

• Reliable and punctual – Consistently on time and dependable, supporting both our customers and team.

• Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.

• Clear and effective communicator – Comfortable interacting with both internal teams and external clients.

• Highly organized with strong attention to detail – Maintains an orderly workspace and ensures accuracy in administrative tasks.

• Strong problem-solving skills – Able to identify issues and find practical solutions.

• Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.

• Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.

• Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.

Requirements:

• High School Diploma or GED

• Prior Administrative or Customer Service or related experience

• Professional dress and appearance

SUPERVISORY RESPONSIBILITIES: N/A

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Retail Store environment using standard office equipment such as computers, phones, copy machine, filing and faxing

• Bending, lifting, sitting and standing for periods of time

• Interaction with customers and co-workers, focus and concentration

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

SCOPE & IMPACT:
Understands and executes LZB policies and procedures and communicates this properly to customers. Utilizes computer to input comments and answer questions regarding order status, account balance, and inventory availability. Maintains professional phone etiquette, takes detailed phone messages and returns calls same day.
 

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practi