Patient Accounts Representative-CSR-PFS | FT Day

Job Summary 

Answers all calls from patients and outside sources for the Central Business Office. Provides efficient, courteous service to callers. 

Essential Functions

 • Accepts all incoming calls and other inquiries for Central Business Office. Handles concerns, problems, answers questions, and researches issues. 

• Refers issues that are beyond the scope of the department to the department best suited to handle the problem/questions via appropriate referral form. 

• Meets and maintains productivity measures and quality assurance goals as established by the department. 

• Documents all actions taken on each account. 

• Updates and/or makes appropriate changes to insurance screens, demographic information, statement control screens, etc. 

• Initiates monthly payment contract on accounts up to $1,000 for patients who meet guidelines.

 • Maintains communication with collection agencies, administrative support, and cash management regarding activity on patients’ accounts as needed. 

• Processes and returns patient voicemails within 24 hours of receipt. 

• Resubmits accounts or combines accounts when appropriate. 

• Performs all clerical functions required to handle a request to completion. Interacts with other departments, physicians’ offices, insurance companies, and attorneys’ offices to resolve issues. 

• Informs supervisor of problems and recommends solutions. Makes supervisor aware of errors within/outside of Central Business Office to alert management of inter-departmental or departmental needs to change/revise. 

Education, Training, and Experience 

High school education required, college preferred. Previous customer service experience required. Previous experience related to billing and collection of third party payors and/or state agencies preferred. 

Other Job Requirements, Licenses, Certifications Must have minimum typing speed of 45 WPM. Ability to communicate effectively withal socio-economic levels, both verbally and in writin

Atrium Health Navicent was incorporated on November 17, 1994 as a nonprofit corporation whose purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities toward our mission: "Together, we elevate health and well-being through compassionate care."

Today, Atrium Health Navicent has more than 1,000 beds for medical, surgical, rehabilitation and hospice purposes, offers over 53 specialties in more than 50 facilities throughout the region and hosts over 100 medical residents and fellows.

Included within the Atrium Health Navicent system is The Medical Center, Navicent Health, a 637 bed, nationally verified Level I-designated Trauma Center and a four-time Magnet Designated hospital for nursing excellence worldwide.

Atrium Health Navicent provides a broad range of community-based, outpatient diagnostic, primary care, extensive home health and hospice care, and comprehensive cancer and rehabilitation services spanning the full continuum of care. Included within the system are:

·       Five acute care hospitals

·       A rehabilitation hospital

·       A new, state-of-the-art children's hospital

·       Central Georgia's first life plan community

·       An in-patient hospice facility, as well as in-home hospice care

·       Wellness and preventative services

·       Multiple urgent care centers

·       Numerous community-based partnerships that help Atrium Health Navicent deliver on its mission.

Distinguished nationally for its excellence, Atrium Health Navicent is also one of the premier teaching hospitals in the United States and serves as the primary teaching hospital for the Mercer University School of Medicine. Atrium Health Navicent supports residency-training programs in family practice, general surgery, internal medicine, obstetrics and gynecology, and pediatrics along with fellowships in critical care, geriatrics and orthopedic traumatology. Atrium Health Navicent also partners with a number of central Georgia universities and colleges to offer advanced training for nursing students. As a teaching hospital, Atrium Health Navicent attracts the best and the brightest to the area.

In 2019, Navicent Health strategically combined with Charlotte-based Atrium Health. With similar missions and complementary capabilities, we're bringing better care to everyone we serve throughout the Southeast, from the Carolinas to Georgia. Our combination has brought:

·       Access to world-class care - from the top experts to the most advanced treatments in heart, cancer and children's care.

·       The latest and most innovative care options - like real-time virtual care for everything from everyday illnesses to critical care to mental health needs.

·