Director, Chief of Staff, Strategic Finance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Job Description

What you get to do in this role:

As Director, Chief of Staff to the SVP, Strategic Finance, you have a key role blending strategic thinking with operational execution.   In this critical role, you will work closely with the SVP and her leadership team to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives within the Finance organization. Reporting directly to the SVP, this role is essential in driving critical organizational priorities and acting as a principal architect in developing and nurturing the team's culture and overall wellbeing. 

Strategize:

• Partner closely with the SVP and her leadership team to develop the annual and multi-year objectives that align with company-wide and overall Finance goals
• Manage day-to-day operations, ensuring successful execution against its strategy, objectives and roadmap of initiatives focused on transforming Strategic Finance
• Be in the know; have a pulse into the organization that influences the development of actions, strategies and deliverables to ensure strong wellbeing and engagement

Drive Team Leadership and Development:

• Partner with HR to develop a high-performing team Strategic Finance Sr. Leadership Team
• Foster a collaborative and results-oriented culture
• Drive Learning and development strategy and execution, both internal to Strategic Finance and in partnership with company learning and development initiatives
• Drive EVS action plans across Strategic Finance
• Facilitate career pathing and development across Strategic Finance, including developing and managing succession plans for Strategic Finance Leadership and key roles
• Partner with HR to develop and execute a workforce plan that will ensure Strategic Finance will have the right skills, at the right levels, in the best cost locations

Communicate & Drive Change:

• Champion the purpose and culture of Finance and the company

• Craft and deliver high-impact communications on behalf of the SVP and Leadership team
• Communicate Strategic Finance priorities, activities, and results to the larger organization, while ensuring deliverables are met
• Establish excellent working relationships with the Finance Leadership and other key stakeholders
• Be a change agent; Partner with HR to develop and drive a change management plan that will enable the Transformation Vision of Strategic Finance

Project Management:

• Rhythm of Business:  Run town halls, leadership meetings, offsites and workshops, in addition to driving special projects
• Own programming for SVP staff meetings to maximum effectiveness, including agenda, notes, actions, and reporting
• Oversee and manage key projects, ensuring timely delivery and alignment with organizational goals
• Develop content for QBRs, SVP presentations and other regular updates with key stakeholders. Take lead in managing budget.
• Coordinate cross-functional teams to drive project success
• Anticipate and address the needs of the SVP, ens