Customer Advocacy Program Manager (12 month Contract)

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• The opportunity to lead a key program. Take charge of Remote’s Customer Reference Program—engage satisfied customers to share their experiences and drive sales and marketing success.
• The ability to tell compelling stories. Gather, organize, and present impactful customer stories, including case studies and testimonials.
• Collaborate across teams. Work with marketing and sales teams to integrate customer stories into key materials, strengthening Remote’s value proposition.
• Influence on global brand perception. Manage Remote’s presence on major review platforms, monitor feedback, and help refine the company’s reputation globally.

What you bring

• Proven experience in customer marketing, advocacy, or a related field, with a talent for operationalizing and communicating marketing programs.
• Strong project management skills—ability to manage multiple initiatives, deadlines, and stakeholders.
• Proficiency in tools like Salesforce, HubSpot, and advocacy platforms.
• Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra.
• Fluency in English (written and spoken).
• Experience working remotely is a plus but not required.

Key Responsibilities 

• Curate and present customer stories. Collect and organize case studies, testimonials, and other customer insights to ensure they are well-documented and effectively communicated.
• Maximize the impact of customer evidence. Work with teams to integrate testimonials and case studies into sales and marketing materials, demonstrating the value of Remote’s services.
• Manage Remote’s presence on global review platforms. Monitor customer reviews, respond appropriately, and use feedback to strengthen Remote’s brand and engagement.

Practicals

• You'll report to: Principal Customer Advocacy Manager
• Team: Marketing - Product Marketing
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $77,150 USD - $115,750 US. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range ma