Sr Operations Manager, Expansion

As the Sr. Operations Manager,  Expansion, you will lead all aspects of new geography launches for the company. The position will report directly to the SVP of Operations. We believe that in person collaboration is critical for TopView Group’s continued success, therefore this role will be a full time, on site position at our current office located in Midtown NYC.  This role will entail travel, both domestically and internationally, of about 25%. Some weekend and holiday availability may be required from time to time.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually.  As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as the Sr. Operations Manager,  Expansion. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!  

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale.  Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. Having recently launched  in Philadelphia and Washington DC, we are planning to launch in many other exciting locations.

Responsibilities:

• Manage and coordinate all product and geographical expansion and launch efforts, including planning, regulatory & licensing requirements, infrastructure establishment, vendor sourcing, operations set-up and start-up activities
• Develop and manage project plans for all future product launches and geographical expansions
• Collaborate effectively with various internal stakeholders like marketing, legal, finance, HR, operations, hospitality, IT, etc. as well with governmental agencies and 3rd party vendors 
• Ensure projects proceed and are completed in a timely, efficient and cost-effective manner
• Establish required infrastructure and ensure operational readiness at launch sites
• Support RFP processes to find and select the right vendors, and negotiate on pricing and terms
• Participate in hiring and training of local team members to run newly launched products and geographies
• Create standard operating procedures and document best practices for launching new products and geographies in a streamlined manner
• Develop financial models for new launches and help prioritize competing launches
• Develop KPIs to measure success of new launches
• Perform any other tasks as assigned

Qualifications:

To excel in this role, you should possess the following qualifications:

• Degree in an applicable discipline, preferably in business administration or engineering
• Minimum of 10 years of experience in