Field Force Investigator

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Fancy making a difference in a company that’s changing insurance for good? If you’re a fast-paced, ambitious team player who gets great things done you’ll fit right in here. We need a Field Force Investigator to join our Counter Fraud Services department in an on-the-road role 5 days a week covering West London and the M4 corridor (Slough, Bracknell, Maidenhead, Reading, Newbury, Swindon, Bath and Bristol)

You should reside near West London as the role covers this region. You’ll need to use your own car (mileage will be reimbursed) and occasionally visit the office in Haywards Heath, West Sussex, for team collaboration.

The Field Force Investigator is responsible for gathering and collating evidence to reduce our exposure to fraud. The role would include conducting enquiries required to develop criminal investigations that may be needed on Claims and Application cases. Working closely with all Counter Fraud teams to support the counter fraud services business plan and assist the Financial Crime Prevention Manager implement strategies to reduce exposure to internal fraud.

Core skills we’re looking for to succeed in the role:

Investigative: You’ll be proficient in gathering and analysing evidence, interviewing customers and conducting thorough investigations.

Analytical: You’ll have an ability to analyse data to detect patterns and anomalies that may indicate fraud.

Observation: Being attentive to surroundings and recording important details for an investigation

Report writing: Documenting your findings clearly and accurately to support legal proceedings and analysis

Making it happen. Together

What’s involved:

• Gather, sort, and analyse evidence to identify where fraud is suspected
• Collate, verify, and assess all appropriate and available information to gain an accurate understanding of situations to an agreed investigation plan.
• Identify and interview key witnesses using best practice.
• Obtain statements.
• Conduct desktop investigations.
• Engage with Police and other Law Enforcement agencies to ensure full understanding of current criminal modus operandi.
• Develop relations within the Industry to maintain knowledge of current trends and best operational approaches.
• Prepare, complete and submit evidential bundles of high quality to support criminal prosecutions, within agreed set time limits.
• Conduct low level surveillance deployments to assess locations and/or persons of interest.
• Ability to dynamically risk assess all deployments according to agreed current working practices.
• Assist SIU fraud investigations.
• Maintain a high level of integrity whilst conducting all investigations.
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
• Any other reasonable duties

Experience & knowledge:

• Previous experience within a criminal investigations team and preferably from a police background
• Experience with financial crime investigations
• Experience with application fraud investigations.
• Experience with claim fraud investigations
• Strong knowledge of economic crime investigations
• Knowledge of motor application fraud
• Knowledge of FCA requirements

Skills & qualifications:

• Clear and effective communication skills, both verbal and written
• An experienced investigator with interviewing and evidence gathering
• Good knowledge of fraudulent claims investigations.
• Excellent presentation skills.
• Strong communicator at all levels with engaging personality.
• Proven problem solving and analytical skills to apply delivery of solutions.
• Analytical and problem-solving skills
• Excellent organisational skills, able to prioritise key tasks and focus on delivering them
• Relevant pol