Learning Management Systems (LMS) Support Specialist

Overview

Spathe is currently searching for a Learning Management Systems (LMS) Support Specialist to join our team in the Tampa, FL area.

 

Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions.

Responsibilities

• Support the current e-Campus LMS (i.e. Blackboard, Canvas, etc.) and video management systems.
• Ensure accessibility, operation, and integrity of the e-Campus/integrated environments.
• Be the designated SME regarding the use, functionality, and updates to the learning and video management systems. 
• Deliver, manage, and administer online courseware content. 
• Provide technical online course support for faculty and students using the learning management system. 
• Ensure the video system usage, application, and functionality are uninterrupted, and updated. 
• Consistently support the LMS/e-Campus and video management systems to meet JSOU’s operational policies. 
• Notify the Government lead immediately upon discovery of any LMS service outage and assist the Government lead in working with LMS provider to restore functionality. 
• Resolve issues by acting as LMS/e-campus technical support to students and/or faculty as required. 
• Work with Government lead to implement Government-approved strategies, processes, and procedures regarding the categorization, retention, and accessibility of data in the e-Campus system. 
• Create e-Campus content, course, event, or collaboration pages IAW approved template guidelines. 
• Work with JSOU instructional designers to incorporate courseware into new course iterations per designated JSOU policy or guidance. 
• Develop and produce system-wide reports using internal and external reporting tools. 
• Works with JSOU graphic designer to create and manage the brand graphics and overall design of the e-Campus system. 
• Maintain user accounts and student enrollment processes in the LMS. 
• Ensure e-Campus content is backed up, archived, disabled, and deleted as identified by the Government lead. 
• Coordinate with vendor on scheduled upgrades to LMS and other software support packages. 
• Provide LMS and video management platform training to faculty or staff as required. 

Qualifications

• BA/BS required in information systems, instructional technology, or related field* OR Certified training in a related field with a BA/BA degree. *All degrees used to qualify a candidate for a PTE position shall be from a regionally accredited U.S. college/university or internationally recognized college/university. 
• SECRET clearance required 
• Travel is required to various CONUS and OCONUS locations, including hazardous sites. The Contractor shall travel as initiated by written tasking.  
• 4 years’ instructional technology or related experience. 
• 4 years’ providing first-level learning management system technical support. 
• Blackboard Learn Administration Essentials Certificate or be able to achieve certificate within first year on contract. 

 

Job Type:

• Regular Part-time

 

Work Location:

• One location – MacDill, AFB

 

Travel:

• Up to 20% travel during the year.