The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact. 

Apply today to see all that Rocket Companies has to offer! 

Minimum Qualifications

• Working toward a bachelor’s degree in business, accounting, information systems management, finance, or another related field

• Attention to detail and accuracy

• Ability to maintain confidentiality/work with confidential information

• Proficiency in the Microsoft Office suite including Excel, PowerPoint, Outlook, and Word

Preferred Qualifications

• Strong analytical and problem-solving skills

• Basic understanding of compliance and risk management

• Effective communication and interpersonal skills with the ability to build and maintain working relationships

• Prior internship or work experience in audit, compliance, information security, project management, or risk management

• Familiarity with governance, risk management and compliance (GRC) software/tools (e.g. ServiceNow IRM, RSA Archer, or AuditBoard)

Job Summary
The Enterprise Issue Management Intern will assist the team in providing oversight, reporting, and streamlining of the Enterprise Issue Management process including identifying, analyzing, and tracking issues that arise across various teams and functions within the organization.

Responsibilities

• Collaborate with cross-functional teams to identify and document issues, incidents or problems affecting the organization's operations, products, or services and determine impact and urgency

• Investigate issues to determine their root causes, working closely with relevant teams to implement corrective and preventive actions

• Maintain accurate records of identified issues and actions taken for resolution

• Create issue summaries, reports, updates, and incident documentation to facilitate communication and decision-making within the organization

• Foster collaboration and communication between teams to develop and facilitate issue resolution and implement action plans

• Stay current with industry trends, regulations, and best practices related to issue management

Benefits and Perks 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

Who We Are 

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded