Technical Training Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company:                    Siemens Healthcare Diagnostics, Inc.   

Location:                     511 Benedict Ave., Tarrytown, NY 10591

Position Title:              Technical Training Specialist

Salary                         $119,542 -$156,000 / Year

Hours:                         Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week

Summary of Duties:   

Work as part of the Customer Solutions organization delivering approved training curriculum to North America customers. Support all Siemens Healthineers Diagnostics portfolio, with an initial focus on the Atellica Diagnostics industry. Facilitate in-person and remote product training programs. Troubleshoot problems and successfully maintain instruments when working in the training laboratory. Provide technical input, update the training curriculum, and design new programs as needed. Collaborate cross-functionally to stay current. Work independently to interface with outside departments and effectively represents the Customer Clinical Education team. Implement effects to increase customer satisfaction. Coach and mentor new trainers. Assist on special projects to support the business, such as new product launches.  Up to 50% domestic travel required.  Hybrid work permitted.

Qualifications:            

The position requires a Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Medical Technology, Biomechanical Engineering, or a related field and two (2) years of experience in the job offered, or as a Field Service Engineer, Support Engineer, or a related occupation. 

The position requires experience with the following skills: Hardware troubleshooting and installation of laboratory equipment, including using fluidics diagrams and mechanical expertise; Assay troubleshooting of laboratory analyzers including quality control and calibration errors and root causes analysis; Software troubleshooting for laboratory equipment and Microsoft interfaces; Knowledge of laboratory workflow and IT components, interface with Laboratory Informatics system and middleware solutions; Experience delivering technical workshops and advance laboratory skills training; Experience using Microsoft Teams and software simulators. Up to 50% domestic travel required.  Hybrid work permitted.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert whe