Field Service Technician - On-Site at Customer Location (Minneapolis, MN)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Commercial Communications customers; specifically support of Xcel Energy land mobile radio systems.

Job Description

The On-Site Field Service Technician will provide technical support of specialized systems and product applications. This includes: advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

• Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  

• Maintain, optimize, test and document complex communications systems

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations ​

Qualifications:

• Network+, CompTIA or related certificate

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges

• Understanding of RF, telecommunications, and wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Knowledge of computer systems (including hardware, operating systems, and applications) and Intermediate knowledge networking.

• Proficient in the use of test equipment (i.e., T1 and ethernet testers, antenna systems analyzers (FDR's), communications systems analyzers, spectrum analyzers, Cat 5 and cat 6 cable testers, wattmeters, etc.)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

• Preferred experience with one of the following LTE or Private LTE Nokia system knowledge, Juniper Routers and Aruba Switches configuration work and experience

• Self motivated and able to quickly learn new system types and technologies as they are introduced.

• Excellent verbal and written communications skills.

Candidate Requirements:

• This position will require a security clearance (Department of Energy)

• Must have a current, valid driver’s license and no outstanding traffic violations

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) within 15 months after your start date with Motorola Solutions.

Travel/Location:

• This is a role than requires our Field Service Technician to be on the customer site(s) daily in the Minneapolis area. You will be required to perform strenuous duties. You must be ability to lift and operate 25 - 50 lbs.
• The Field Service Technician MUST live within a 45 minute commutable distance from Minneapolis, MN.
• Be prepared to work overtime, weekends