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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

POSITION SUMMARY: Serves as the subject matter expert for ADP TotalSource's HR and Benefit products and services. Provides universal HR and Benefits support to ADP TotalSource clients, employees and internal associates.

ESSENTIAL DUTIES - RESPONSIBILITIES:

• Evaluates clients' current HR, Handbook, and Drug-Free Workplace practices and policies. Identifies gaps and inefficiencies. Provides recommendations by utilizing ADP HR products and services, to maximize client satisfaction and compliance. Assists clients and internal associates with developing and implementing compliant HR policies. Manages assigned accounts based on client needs.
• Consults with HR Business Partners, ADP internal departments, and clients to ensure client employment/handbook/drug testing/background check policies are aligned with appropriate state and federal laws and regulations. Ensures proper execution of policies and business rules which support ADP, client needs and state and federal laws.
• Exercises judgment and makes effective decisions when interpreting employment policies and regulations. Communicates with vendor (when applicable) and clients in regards to policies, and best practices. Analyzes and audits cases to ensure accuracy and timely delivery of compliant employee handbook.
• Serves as a main point of contact for all handbook, drug testing, and background check-related inquiries and issues, both internally and externally. Establishes and maintains strong relationships with clients, vendors and internal associates.
• Delivers HR services according to ADP’s Service Level Agreements. Provides a high level of quality service to clients, vendors and internal associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
• Maintains current knowledge of evolving HR, drug testing, and policy legislations.
• Performs other related duties as assigned.

EDUCATION - CERTIFICATION REQUIREMENTS:

• Preferred Bachelor's Degree or equivalent experience
• All areas preferred and Major Area of Concentration are Business or HR.
• Other education or certification requirements preferred are PHR or SPHR Certification.

EXPERIENCE:

• 1-3 Years and Prior experience in Client Service, HR, and/or Compliance/Employment Law.

 

Qualifications

Preferences:

• Strong knowledge of federal, state, and local laws pertaining to HR/Employment Policies and drug testing laws.
• Strong analytical and problem-solving skills.
• Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
• Excellent verbal and written communication skills.
• Superior organizational skills. Excellent attention to details.
• Ability to work independently and in a team environment. Highly adaptable.
• Active listening skills. Ability to remain empathetic.
• Demonstrated ability to multi-task. Must be able to work under time constraints and deadlines.