Senior Manager, Quality Assurance

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are looking for a QA Manager to join our Identity and Access Management team. The candidate will be managing QA processes and resources on multiple products of the Identity & Access Management portfolio. The individual will learn about a variety of new technologies, which can craft the IAM industry for decades to come. This position requires an individual who is a great teammate, an excellent communicator, creative, data driven, results oriented and hungry for quality.

The candidate will act as an advocate for, and support, the business by serving as a quality champion through measuring and monitoring the quality and effectiveness of Products within Identity and Access Management. The Quality Assurance Manager ensures security and compliance adherence of IAM products that impact colleague experience and operational efficiency.

The QA Manager will maintain oversight of quality management functions, programs, processes, staff and standard work. The candidate will consult and work cross functionally to influence and promote change to deliver quality service to our internal and external customers.

Required Qualifications

• 7+ years of experience working within Quality Assurance domain with a proven track record.

• 7+ years of experience with software testing techniques & technologies including Smoke/unit/regression, Integration Testing, Test Driven Development (TDD), Automated testing.

• 5+ years of experience managing QA resources.

• 2+ years of experience working on Identity and Access Management technologies.

• 2+ years of experience with testing AI models, including data validation, model performance evaluation

• Experience with Selenium or another automated test suite is preferred.

• Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment at offshore.

• 5+ years of working experience in the Agile/Scrum development lifecycle.

• Strong experience managing resource needs, and capable of identifying, and communicating resource/administrative gaps.

• Proven record with enforcing process improvements, tracking deliverables, and results for each engagement.

Preferred Qualifications

• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.

• Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

• Knowledge of quality control processes, procedures, and policies.

• Start-up mentality and desire to innovate at a fast pace.

Education-

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientatio