General Manager - Burnsville, MN

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.    

What makes a TOCA Teammate? An individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Job Highlights:

Reports To: Regional Director of Operations

Location: Burnsville, MN

Benefits: Health, Vision, Dental, 401K, and Paid Time Off 

Position Overview:

We are seeking an experienced and dynamic General Manager for the TOCA Soccer Training Facility who will lead our team in delivering exceptional training experiences while ensuring the facility's cleanliness, visual appeal, and overall operational excellence. Additionally, they will be responsible for managing a range of key performance indicators (KPIs) across different areas of the facility. A successful candidate in the General Manager role is passionate about sports, can take ownership of their centers by providing a welcoming and engaging environment for players, parents, and staff, enjoys working alongside a team, embodies our core values, is able to work with teams locally and remotely, and thrives in a fast-paced people-filled setting.

Role Scope & Responsibilities:

Center Operations (25% of Role Scope): 

• Oversee day-to-day operations of the TOCA Soccer Training Facility, ensuring a clean, clutter-free, and visually appealing environment for all visitors.
• Lead a team of staff members, including coaches, front-desk personnel, and experience functions, fostering a collaborative and customer-focused atmosphere.
• Manage scheduling and staffing to ensure optimal coverage for training sessions and customer service needs.
• Develop and implement facility maintenance protocols to ensure a well-maintained and safe training environment for players and staff.
• Uphold a guest-centric approach, consistently exceeding guest expectations by ensuring high levels of service quality and experience. Address guest concerns promptly and effectively to maintain a positive center experience.
• Set and monitor KPIs related to facility main