Senior Customer Success Manager

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts.

• Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and hygiene, identity, audience activation, measurement and insights data services.
• Daily management of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI.
• Educate and inform clients/prospects on new and existing products and use cases with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
• Work with internal teams to develop solutions that helps solves clients’ data and marketing objectives. Advises client on industry best practices and proactively recommend solutions to address gaps/opportunities.
• Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
• Collaborates on account planning and organization with Account Executive to identify data sales opportunities.
• Execute basic contracts for standard products and services.
• Responsible for regular status calls inclusive of financial forecasting with Sales Leadership with existing portfolio.
• Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
• Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio.
• Works with wide range of internal groups - Operations, Product, Strategy, Legal, Compliance and Finance.
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
• Develop highly effective relationships across all client/prospect base and internal departments.
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.

Qualifications

• BS/BA or equivalent experience
• 10+ years of sales/marketing experience
• Retail and CPG industry experience
• Digital Marketing experience
• Retail Media Network experience
• Demonstrated ability to use customer service skills to grow and cultivating client relationships
• Highly organized to manage large project portfolio with varying levels of details
• Ability to manage multiple fast-moving projects essential
• Ability to analyze data and present industry specific insights to clients
• Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
• Proficient in Microsoft Office Suite
• Ability to travel – approx. 20% of time

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole s