Customer Account Manager-Value Channel

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Job Summary: 

The Manager, Customer Account role is responsible partnering with customer(s) to drive category growth. Growth is achieved by acting as the contact for assigned customer(s) to build category winning plans to achieve annual Nestlé sales targets within commercial spend guardrails.  

This role is deeply involved in the activation of Category Roadmaps. Manager, Customer Account are responsible using roadmaps in the development and execution of customer-specific Business Planning leveraging a category-first 

mindset to achieve 4P objectives. Additionally, the role is expected to maintain strong communication with the Nestlé Commercial Development teams to leverage category and shopper insights to drive results with the customer(s). 

 

Key Outputs & Deliverables: 

Category Strategy: Product / brand category objectives

• Work with Commercial Development/Market Development on development of customer-specific category plans anchored in the category growth drivers (category-first mindset) 

• Present and launch New Item Plan and develop initial field forecast 

• Develop customer promotion plans 

• Perform annual bottom-up volume builds based on distribution, category trends and promotional activities. Plans to be created in conjunction with the Commercial Development/Market Development teams leveraging the category strategies as an input to the creation of customer plans 

 

Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service 

• Achieve annual sales and trade targets through effective selling and negotiation 

• Continuous improvement on forecast accuracy 

• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new items and expand distribution on existing items in the portfolio, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues 

• Identify gaps between customer plan and customer feedback and propose resolutions to gaps 

• Ensure achievement of aligned-to customer targets including (but not limited to): category growth, annual shipment targets, staying within financial guardrails, strong customer service and ensuring supply visibility to drive in-stocks 

 

Win at Retail: Improving execution:

• Present Customer Category Plan and supporting Implementation Calendar to customer via Joint Business Planning 

• Monitor and review customer category plan 

• Drive execution of customer category plan 

• Communicate in-store issue