Enterprise Software Support Analyst

Description

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Enterprise Software Support Analyst . 

Clearance: Active DoD Secret Clearance or ability to obtain one. 

Work Schedule: Fully remote with occasional onsite work in Arlington, VA. 

Role Overview:

This role supports the United States Marine Corps (USMC) with managing software licenses through Enterprise License Agreements (ELAs). They track enrollment, promote ELAs, and monitor software requests through the Department of Navy Application and Database Management System (DADMS) and DITPR systems.  They also assist users with updates, answer inquiries, and ensure clear communication on the status of software licenses. Individuals with Administrative Assistant, Data Entry, or Customer Support Experience are encouraged to apply. 

General Skillset

• Experience with Microsoft Office 
• Verbal and written communication skills 
• Ability to work both collaboratively and individually  
• Critical Thinking Skills 
• Ability to give presentations and briefings as needed 

Specific Skillset

• Support HQMC DCI/IC4, Program Executive Office – Digital Solutions (PEO-D), and Fleet Marine Force (FMF) organizations to help manage command enrollments in Marine Corps, DoN, or DoD Enterprise License Agreements (ELAs), and whenever possible promote the continued use of these vehicles as preferred methods of IT acquisition. 
• Create and present updates on enrollment figures and return on investment to the operating forces and supporting establishment to maximize the benefit to the customer. 
• Monitor the proprietary database management portals for daily requests.
• Assist users with Enterprise License Agreement updates and/or date extensions for software functionality.
• Provide current status updates of program requests to clients who requested them.
• Monitor the inbox daily for task requests.
• Add new applications for IDs and software version updates.
• Investigate various requests for Department of Navy Application and Database Management System (DADMS) ID information.
• Support clients with status updates of applications.
• Ensure open lines of communication for clients who require assistance with questionnaires (ex – emails and phone calls).
• Follow up on requests of high priority to requesting organizations.

Requirements

Education & Certifications

• High School Diploma or GED Equivalent.
• Associates in Business Management, English, or IT are preferred. 

Experience Requirements 

• 3+ years of combined experience with data entry, customer service, and administrative task completion. 
• Experience promptly resolving written inquiries and taskers. 
• Working knowledge of the Department of Navy Application and Database Management System is preferred but not required. 
• Knowledge of relevant Enterprise License Agreement providers (Microsoft, VMWare, Cisco, Red Hat) is preferred. 

Build your career with us!

Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. 

Career choices

Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. 

Benefits

Linchpin Solutions, Inc. offers paid vacation time, sick time, and holidays. We offer a 401K plan with matching, as well as health, dental, and vision insurance. We also provide Short-Term Disability, Long Term Disability, and Life insurance which is funded by Linchpin Solutions.   

Cyber Security Message

Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Pl