Senior Operations Manager, External Games

This is your chance to be at the forefront of Netflix’s new offering of Video Games. We will bring these new experiences to market through the world's leading streaming entertainment app with 208 million paid memberships in over 190 countries who are already enjoying TV series, documentaries and feature films across a wide variety of genres and languages. 
Members can watch as much as they want, anytime, anywhere, and now they can download and play mobile games anytime, anywhere with a collection of Netflix curated and produced Games. At Netflix, we have an insatiable need to continually improve our product experience and the creative elements that support it and this team sits at the forefront of the effort. 
Netflix is looking for an experienced Operations Manager to join the Netflix Game Studio in delivering the next generation of video games for a worldwide audience. This role is part of the External Games team focused on driving the development of new games on Netflix and supporting the production team in delivering a world-class platform.  The Operations Manager will ensure that our large portfolio of licensed and developed games, are delivered to the service on time and on budget and without unwanted surprises. The role will drive and improve upon operational efficiency for the games in development and live on the market, engaging with a broad array of Netflix cross-functional organizations.  This role will partner, and collaborate, with External Production, Platform & Product, Engineering and Creative Production teams; and includes management and refinement of the entire lifecycle of the product portfolio through supporting development up to game release and the ongoing creation of engaging post-release content.

Responsibilities

• Tracking and reviewing development progress across a portfolio of games that will be in various stages of development
• Building productive and open relationships with internal and external Development Teams, supporting functions (Platform & Mobile Product and Engineering, Creative Production, Localization and QA) and Licensing leadership
• Supporting the maintenance and evolution of our Production Games Framework (PGF) to ensure on-track development, identifying possible issues with the product/content development, whether that be resource challenges, time constraints, technical hurdles, or quality
• Consistently engage with leadership to identify potential issues in the development cycle, narrow down on solutions in partnership with the development teams and support resolution
• Find opportunities to introduce and optimize operational and production workflows.  
• Partner with cross-functional teams to ensure game launches are executed upon cleanly and in-line with the PGF.

Requirements

• A passion to serve the needs of production and cross-functional teams  within the Netflix organization.
• Must be comfortable working with ambiguity and able to drive projects to completion with transparency and clarity.
• Significant experience in Project/Program Management for software development
• Experience with games across various genres from casual to core
• Experience managing projects through the development lifecycle from business case/pre-production to launch/post launch management, has worked on content development/release and live operations through the game lifecycle 
• Experience working on multiple projects simultaneously
• Experience in partner management, internally or externally, working with licensors a plus
• A history of collaboration with release management, production and live operations of games
• Strong relationship-building skills
• Proactive risk management 
• Adept at collaboratively moving from uncertainty to clarity
• Excellent, precise, and proactive communicator
• Technical Project Management / Program Management / Production experience nice to have

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 - $600,000
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entit