Lead Director - Business Operations and Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Lead Director - Business Operations and Strategy
Location: Remote

Role Description:

The Lead Director - Business Operations and Strategy plays a critical role in ensuring seamless collaboration across business, technology, and product functions to achieve organizational goals. This position is responsible for driving strategic initiatives, resolving operational bottlenecks, and aligning priorities to improve efficiency and impact key performance indicators (KPIs) and financial outcomes. The role requires strong leadership, analytical thinking, and the ability to influence stakeholders at all levels.

Core Responsibilities:

• Develop and implement strategies to align business, technology, and product functions for cohesive organizational execution

• Establish clear communication channels and protocols to facilitate cross-functional collaboration

• Identify and resolve operational bottlenecks and interdepartmental conflicts

• Lead initiatives to streamline processes and improve efficiency to positively impact KPIs and financial performance

• Collaborate with leadership to define project priorities and timelines, ensuring alignment with strategic plans

• Monitor and report on the progress of cross-functional initiatives, providing regular updates to senior management

• Build and maintain strong relationships with key stakeholders across departments

• Communicate strategic insights on market dynamics, competitor strategies, and industry disruptions to guide decision-making in the healthcare sector

What We’re Looking For:

Required Qualifications:

• 10+ years of experience in strategic planning or product management

• Demonstrated experience leading cross-functional teams and initiatives

• Strong problem-solving and decision-making skills

• Excellent communication and interpersonal skills

• Strong analytical and data-driven approach

• Mastery of strategic planning and execution

• Mastery of collaboration and teamwork

• Growth mindset with a focus on continuous learning and development

Preferred Qualifications:

• Experience with Epic EMR or other healthcare technology systems

Education:

• Bachelor’s degree in Business Administration, Technology, or a related field required

• Master’s degree preferred

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients’ communities and focused on the quality of care over volume of services. We’re an organization on the move! With over 200 primary care center locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at https://www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Pay Range