Guest Service Manager

Hotel: 

Long Beach Hilton

701 W Ocean Boulevard

Long Beach, CA 90831

Guest Service Manager

Full time

Starting Compensation

Expected Job Closing Date:

2025-01-15

Job Description

Pay: $66,560 - $90,871

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: Yes - Multiple

Reports To: AGM - Rooms

Primary Purpose:

The primary purpose of the Guest Service Manager is to provide for the day-to-day direction and operation of the Guest Service department.

Work Performed:

The Guest Service Manager will be tasked with the following duties, responsibilities, and assignments:

• Maximize revenue and profit potential while minimizing costs as it relates to guest services
• Organize, direct, and coordinate the work of the Guest Services Department for the optimal guest and associate experience.
• Carryout the consistent operations of the Guest Services Department and ensure that all standard operating procedures pertinent to Guest Services are followed
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Develop and maintain relationships with associates, return guests, and group contacts
• Recognize and seize all opportunities to increase guest loyalty, associate satisfaction, and profitability
• Accurate and timely preparation of daily, weekly, and month-end reports
• Recruit, train, and develop guest services team members
• Inspire associates to engage with guests, and provide friendly and courteous service
• All other work is required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

3 years of hospitality front desk supervisor experience.

Preferred Prior Experience

Prior Hilton Experience preferred

Required Education:

Associate degree or some college preferred

Competencies:

(39) ORGANIZING

Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arrange information and files in a useful manner.

(31) INTERPERSONAL SAVVY

Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

(15)CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, tra