Customer Support Representative - German

<h3>Company Description</h3><p>At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.<br/> <br/> Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. </p><p>Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.</p><p>Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.</p><p><strong>Work #LikeABosch</strong></p><h3>Job Description</h3><p> </p><ul><li>Provide advice and guidance to customers from various back-grounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound); </li><li>Be the image of the company and service and ensure high customer;</li><li>Experience by answering, escalating and following up all requests; </li><li>Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes; </li><li>Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services); </li><li>Achieve the individual and service key performance indicators;</li><li>Strive to  continuously  develop and improve the processes and service to always ensure the best customer experience;</li></ul><p> </p><h3>Qualifications</h3><p> </p><ul><li> Advanced language level (verbal &amp; written) for German and English;</li><li> Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook); </li><li> A natural communicator, adapting your style to each customer; </li><li> Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish;</li><li> Innovative and solution orientated mindset; </li><li> Ability to work under pressure and good team engagement; </li><li> Flexibility in hours of work/shift pattern; </li><li> Ideally having already experience in a  customer service environment and social media. </li></ul><p> </p><h3>Additional Information</h3><p><strong>#LikeABosch Benefits:</strong></p><p> </p><p><strong>Financial benefits :</strong></p><ul><li><strong>Flexible benefits system</strong> – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;</li><li><strong>Meal tickets -</strong> A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;</li><li><strong>The 13th salary - </strong>Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; </li><li><strong>Celebrate together</strong> - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;</li><li><strong>Loyalty bonus</strong>: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.</li><li><strong>Language courses</strong> - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.</li><li><strong>Referral bonuses - </strong>We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;</li><li><strong>Relocation package</strong> - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 500 Euro (conditions apply). This is a one-time fee, paid together with your first salary.</li><li><strong>Life events celebration</strong> - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; </li><li><strong>Unforeseen situations</strong> - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);</li><li><strong>Discounts to our partners - </strong>We have a strong network in o