Job Description Summary

The Director – IT Business Partner (Ops, Legal, and Actuarial) reports directly to the Chief Information Officer (CIO) and is a strategic leader responsible for driving digital transformation, business integration, and technology enablement across insurance operations, actuarial, and legal domains. This role partners with senior business stakeholders to deliver innovative solutions, optimize processes, and ensure alignment between business objectives and IT strategy. The Director leads, develops, and inspires a multidisciplinary team, champions agile delivery, and leverages deep domain expertise in (re)insurance to support operational excellence and regulatory compliance.

Job Description

Role and Responsibilities:

• Strategic Partnership: Serve as the primary liaison between IT and business units, translating business needs—including those from actuarial, operations, and legal domains—into technology solutions and ensuring alignment with organizational goals. 

• Team Leadership & Development: Lead, mentor, and develop a high-performing team of business analysts, developers, and IT professionals. Foster a culture of collaboration, accountability, and continuous learning. Set clear goals, provide regular feedback, and support professional growth. 

• Digital Transformation: Lead initiatives to modernize legacy systems, implement cloud-based solutions, and integrate emerging technologies (AI, automation, analytics) to enhance business value across actuarial, insurance, and legal functions. 

• Product Ownership: Own the product lifecycle for key insurance, actuarial, and legal applications, from ideation through delivery and continuous improvement. 

• Agile Leadership: Champion agile methodologies, foster a culture of innovation, and drive cross-functional collaboration across global teams, including stakeholders from Legal, Compliance, Infrastructure, Operations, Actuarial, and Finance. 

• Process Optimization: Analyze and reengineer business processes, leveraging lean principles to improve efficiency, accuracy, and customer experience in actuarial, insurance, and legal operations. 

• Actuarial Systems & Data: Oversee the development, integration, and support of actuarial models, data pipelines, and reporting systems. Collaborate with actuarial teams to ensure IT solutions meet their analytical and regulatory requirements. 

• Risk & Compliance: Ensure IT solutions meet regulatory requirements, data privacy standards, and support robust risk management practices, including those specific to actuarial and financial reporting. Work with external audit staff to ensure timely completion and effective deficiency resolution of SOX and internal audits on supported applications. 

• IT System Operations: Guide IT system operations by leveraging continuous improvement methodologies to optimize performance, minimize downtime, and ensure applications consistently meet customer needs. Proactively identify opportunities for efficiency, implement best practices, and drive operational excellence to deliver reliable, high-quality application services. 

• Stakeholder Management: Influence and manage expectations of senior leaders, business users, actuarial teams, and external partners; facilitate effective communication and change management. 

• Performance Measurement: Establish and track KPIs to measure the impact of IT initiatives and team performance on business outcomes, including operational efficiency, compliance, system reliability, and user satisfaction. 

• Vendor & Partner Management: Oversee relationships with technology vendors, consultants, and outsourced service providers to maximize value and ensure quality delivery for actuarial, insurance, and legal systems.