Associate Director, CRM

Special Instructions to Applicants: 

All interested applicants should attach a resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities. 

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community and Excellence.

Position Summary:
The Associate Director of CRM Administration plays a key role in systems, technology, and data management for the Recruiting and Admissions Office at the Jones Graduate School of Business. This role provides technology expertise and support in the development, management, and usage of systems, databases, electronic communications, custom reports, and ad hoc queries. This position helps improve the effectiveness and efficiency of operations in the areas of recruitment/marketing, admissions, operations, application processing, and data integrity. The Associate Director of CRM Administration provides technical and data-related services, support, and training related to records management, data retention, student applications, drip-campaign communications, form building, and online event management. The Associate Director is responsible for the overall design, maintenance, and support of the Rice Business Admissions CRM, Slate by Technolutions.

Ideal Candidate Statement:
Rice University is seeking applications for a CRM Associate Director for the Jones Graduate School of Business with advanced experience in the CRM platform Slate. The ideal candidate is skilled at configuring, customizing, and continuously improving technical systems to support recruitment, admissions, and retention goals, while effectively collaborating with cross-functional teams to deliver clear, actionable insights through tailored reports, dashboards, and communications.

Hiring Range:
$65,000 to $71,000, contingent upon experience and qualifications.
This is a full-time, exempt position.
*Exempt (salaried) positions under FLSA are not eligible for overtime.

Workplace Requirements:
Rice Business primarily delivers residential classes and activities taking place almost daily between 7 a.m. and 10 p.m. We value a highly collaborative and community-based culture, with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in person and on campus. This in-person approach is central to the successful achievement of our research and academic missions.

This position may be offered as a hybrid role and may combine both in-office and remote work to provide flexibility and support collaboration. Remote work opportunities may be extended to the candidate following the successful conclusion of the probationary period.
Per Rice Policy 440, work arrangements may be subject to change.

Minimum Requirements:

• Bachelor’s degree
• 2 years of directly related experience in higher education data management and/or information systems/CRM development

Skills:

• Ability to work effectively with multiple internal and external stakeholders
• Ability to work with data of varying levels of quality and validity
• Strong listening, verbal, and written communication skills
• Basic statistical ability
• Advanced abili