Investigator 2, Security

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This position supports the security function by protecting company assets and employees through proactive risk identification and investigation. The Security Investigator conducts thorough investigations into incidents such as theft, fraud, workplace violence, sales misconduct, policy violations and other criminal or personal misconduct across various business channels.
The role promotes a safe environment for both customers and employees by performing physical security risk and vulnerability assessments, identifying threats, and recommending mitigation strategies. Responsibilities also include conducting security awareness training across multiple business groups.

Job Description

Core Responsibilities

• Lead sensitive investigations, including conducting interviews of suspects, witnesses and victims.

• Conduct deep-dive root cause analysis and identify opportunities to mitigate risk to the company and customers.

• Produce timely, objective and detailed investigative reports.

• Communicate investigative findings concisely, accurately, and clearly to all levels of leadership.

• Prioritize and manage investigations to ensure timely, end-to-end case resolution.

• Develop and maintain familiarity with company systems, policies, procedures, products and services.

• Build strong relationships with key partners and leaders.

• Maintain technical proficiency with several internal and external investigative tools and techniques.

• Develops and maintains a professional working relationship with various law enforcement agencies. Often acts as single point-of-contact with law enforcement in cases involving employees or customers.

• Develops and presents training programs to employees on numerous security related topics, to include but not limited to security awareness, robbery and fraud prevention, workplace violence, sales integrity, etc.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Work nights and weekends, variable schedule, and overtime as needed.

• Other duties and responsibilities as assigned.

Desired Qualifications

• 5–8 years of relevant experience in investigations or related fields, such as corporate security, law enforcement, loss prevention, or compliance.

• Experience working in a corporate security or retail asset protection environment

• CFE, CFI, or other relevant certification

• Formal training and practical experience in interviewing

• Knowledge of Excel and other Microsoft Office applications

• Strong written and verbal communication skills

Education

• Bachelor's Degree

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.