Restaurant Floor Manager

About The Brand 

Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. 

Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more.

About The Role: 

Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. 

What You Will Do 

• Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. 

• Establish and uphold service and performance standards; deliver recognition, coaching as needed. 

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees 

• Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. 

• Monitor liquor regulations, DOH, food safety, and sanitation compliance; 

• Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. 

• Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. 

• Resolve guest complaints and use feedback to drive continuous improvement. 

• Conduct regular team meetings to communicate goals, new procedures, and upcoming events. 

• Maintain a strong presence during peak periods, including evenings, weekends, and holidays. 

• Uphold all company policies, procedures, and health and safety guidelines. 

• Perform other duties as assigned. 

About You: 

• 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. 

• Strong track record upholding guest service standards in a fast-paced setting. 

• High energy with effective, influential people skills and a genuine desire to motivate a diverse team. 

• Strong organizational and multi-tasking skills with close attention to detail. 

• Excellent verbal and written communication skills; comfortable presenting to individuals and groups. 

• POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. 

• Ability to work a flexible schedule, including evenings, weekends, and holidays.