Scores Client Services - Sr. Manager (Mortgage & Capital Markets - Decisioning/Intelligence)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring your capital markets and secondary markets expertise to FICO’s Scores business, where you will partner with lenders, investors and rating agencies. FICO’s Scores unit is home to the worlds #1 credit score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses globally, is used by rating agencies and the secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

What You’ll Contribute

• Be a trusted advisor and Subject Matter Expert (SME) for our strategic clients and stakeholders, focusing on the lending and investing ecosystem (JPM, BAML, CITI, Rocket, Movement, etc.).

• Your primary focus will be on both internal and external insights though deep partnership with our centralized analytics team. 

• Help produce insights and grow the PnL of the Mortgage and Capital Markets team.

• Be the core liaison between the teams and responsible for leveraging your expertise in the mortgage industry along with your keen analytical skills.

• Provide high-quality support to grow client and stakeholder relationships.

• Support clients' strategic objectives, educate them on our Scores products, and collaborate with the investor community on securitizations, shaping the global credit market. 

• You will then bring that market information back to your partner team to help us grow the business though cross-functional collaboration.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of Mortgage client stakeholders, including Executives/CRO’s, Heads of Secondary, heads of Capital Markets, operational management, strategic project managers, vendor sourcing, and senior staff members.

• The nature of the position involves actively participating in multiple workgroups at one time, interacting at the CXO suite – including Bank CRO’s, non-Bank C-suite’s, Key Executives and Enterprise Risk teams, pricing teams and capital markets teams, and disseminating appropriate information across key levels of the organization.

• In addition to working with our clients, this person will support our team’s partnership with the larger ecosystem. helping ensure we can explain and demonstrate the benefits of operating under a new paradigm. 

• Communicate relevant information effectively to diverse audiences, translate subject matter terminology into business terms, and recommend alternatives to our target partners/clients, our internal senior management and project/product managers across the organization.

• Lead discussions and create solutions in a variety of settings, including client sessions, internal meetings and industry events.

• Establish processes and best practices that can easily be leveraged as other verticals adopt this working model.

• Support execution of our industry strategy and targets by client and product/solution offering for strategic client to drive marketing plan.

• Develop our team analytics and data needs to be able to work with centralized analytics to help move the industry forward.

• Proactively work with customer and executives to understand their most pressing business issues and successfully position FICO® Scores for broad adoption in the industry. 

• Perform competitive analysis to assist in business case development and executive presentations.

• Assist Sales in the resolution of contractual discrepancies and roadblocks by partnering with Product and Legal teams to overcome challenges.

• During solution development assignments, be responsible for confirming the strategic need and impact, defining business requirements and recommending a specific analytic/consulting/scoring based approach to meet those needs.

• Support the development, testing, and implementation of client solutions based on FICO products and participate in the validation confirmation, ensuring the resulting solution satisfies the defined requirements.

• Review client deliverables or consulting assignment documentation, such as executive presentations, analysis results, training materials, and system specifications to ensure the content strategy is properly implemented and that all information is easily digestib