ICA Freelance Visitor Services Attendant & Gallery Ambassador
University of PennsylvaniaAbout the role
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been consistently ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title
ICA Freelance Visitor Services Attendant & Gallery AmbassadorJob Profile Title
Temporary Employee - Non-ExemptJob Description Summary
Supervisor: Elizabeth ChongEmail: ejchong@ica.upenn.edu
Title: ICA Freelance Visitor Services Attendant & Gallery Ambassador
Positions to be filled: 2
Hours Per Week: 4-20
Position Summary:
The University of Pennsylvania’s Institute of Contemporary Art, Philadelphia (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador, beginning April 2026.
Visitor Services Attendants serve as the first point of contact for visitors and play a critical role in shaping the public’s experience of ICA. In their capacity as Gallery Ambassadors, individuals in this role also lead tours for a range of audiences, including K–12 students, adults, undergraduates, and graduate groups.
Working under the supervision of the Senior Visitor Services Coordinator, this position sets the tone for an exceptional guest experience through informed engagement, thoughtful facilitation, and confident front-of-house presence.
Job Description
Primary Responsibilities
Provide a high level of service in greeting, orienting, and assisting ICA visitors
Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
Process book and merchandise purchases
Complete book inventory and restock materials as needed
Maintain cleanliness, organization, and readiness of public spaces and the bookshop
Provide information and assistance related to ICA’s accessibility amenities
Assist guests during emergency egress, medical situations, or other unusual circumstances, following established protocols
Handle challenging interactions with professionalism, discretion, and sound judgment
Actively participate in required trainings and continuously expand knowledge of ICA’s exhibitions, policies, and visitor services practices
Support additional visitor services and front
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