Customer Service Consultant DACH & International

Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is seeking a Customer Service Consultant DACH to join our Client Success team, focussing on the DACH market. As our company expands, we're on the lookout for a dedicated individual to elevate our client success endeavors to new heights.

Although you will be working for our Amsterdam office, we are a remote-friendly company! This means you can work from home within the Netherlands or Germany whenever you want. You can also join your colleagues in our Amsterdam office. It is completely up to you!

What this role looks like

As Customer Service Consultant DACH & International, you will mainly focus on supporting our German-speaking customers, but also support other international markets where you will engage with clients in English or leverage translation tools, AI or email templates to support them in their own language. You will be at the forefront of ensuring our clients' long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Your key responsibilities as Customer Service Consultant DACH & International

• Provide support to customers via phone, email and potentially other channels in the future;

• Investigate and resolve system issues collaboratively with the product department;

• Deliver efficient and effective customer support via email and phone channels;

• Build and nurture customer relationships to enhance retention and loyalty;

• Offer creative solutions, handle objections, and de-escalate challenging client situations;

• Encourage upselling and cross-selling to maximize customer lifetime value;

• Address churn risks, cancellations, and payment-related queries;

• Contribute to departmental process enhancements through feedback and project participation.

Requirements

What you will bring to the CS team

• Tech-savvy, a critical and logical thinker;

• Proven problem-solving skills and a knack for finding solutions;

• Structured, organized, with good time management and attention to detail;

• Great at following instructions and processes;

• [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;

• Confidence, adaptability, and a positive attitude;

• Prior experience in SaaS/software CS is a must (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits:

🌎 Remote-friendly: you can work from home in The Netherlands or Germany whenever you like.
🌴 25 paid vacation days per year (based on a full-time contract).

💻 We provide your home office set-up and hardware.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digita