Customer Reengagement Representative

Join Team CARFAX as a Customer Reengagement Representative! Isn't it time you bragged about where you work? At CARFAX, we do every single day. We’re on a mission to power trusted automotive decisions, and that starts with top-tier teammates who believe in accuracy, integrity, and results. As a Customer Reengagement Representative, you'll play a critical role in reviving customer relationships and showcasing the unmatched value of our CARFAX Car Listings and CARFAX for Life products. We're more than just a company - we help millions of consumers make better decisions and help dealers grow smarter. We believe in meaningful work, strong connections, and healthy work-life balance. One last thing...Our four-day week continues in Summer 2025! This hybrid role requires 3 days in our Virginia office per week (subject to change based on business needs). What You’ll Be Doing:

• Reengaging recently canceled accounts via outbound calls - your initial focus will be franchise dealers within your assigned territory who have dropped or underutilized CARFAX Car Listings and CARFAX for Life.
• Using data-backed insights to craft persuasive conversations that highlight value, ROI, and long-term benefits.
• Negotiating and overcoming objections to win back customer trust and close reactivations within a 1 day – 6-month cancellation window.
• Managing your own pipeline of opportunities, prioritizing high-value accounts, and maintaining momentum across your book of business.
• Meeting and exceeding key metrics including outbound call volume, reactivation rate, and revenue impact.
• Participating in targeted sales coaching and professional development to sharpen your phone selling, product knowledge, and productivity.

What We’re Looking For:

• Proven success in B2B sales, ideally in a phone-based environment focused on new sales, renewals, or reactivations.
• Strong persuasion and negotiation skills - you know how to guide a conversation and turn a "no" into a "yes."
• Comfortable using data to influence decisions and paint a compelling picture of product value.
• Naturally driven and self-motivated - you thrive in a fast-paced environment with activity and goal expectations.
• Confident communicator who builds rapport quickly and knows how to ask the right questions.

What’s in it for you: 

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits  

Don’t just take our word for it: 

• 10X Virginia Business Best Places to Work 
• 10X Washington Post Top Workplace 
• 9X Washingtonian Great Places to Work 
• 3X St. Louis Post-Dispatch Best Places to Work