Sr. Director - IT Operations

Additional Locations:  
Requisition ID: 19442

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

The role of the Senior Director – IT Operations is a hands-on role that manages and oversees the highly technical IT Infrastructure and Service Delivery team responsible for supporting our heterogeneous corporate computing environment. This role is responsible for the design, configuration, and management of Enterprise IT infrastructure like Datacenters, Network, Storage, SAN, virtualization, and cloud technologies. This role manages a highly technical professional team supporting Unix, Linux, and Windows servers, including configuration and management of Windows Domains, AD Infrastructure, Microsoft GPO’s, Microsoft Azure, VMWare, backups, and various 3rd party enterprise applications.. Other responsibilities include planning, monitoring, securing, and evaluating the performance of enterprise IT infrastructure including network/server/storage systems and making recommendations for improvements/upgrades to meet the business needs.. In addition, this role will provide escalation support for unresolved level 3 IT support issues and provide technical consultation to the team. Other responsibilities include overseeing the IT Service Delivery organization, directly managing a team of service delivery technical professionals including setting goals, mentoring, and providing feedback through formal performance reviews.. . This role requires around 25-30% travel across US to support our businesses.

 

Essential Duties and Responsibilities:

This job description and the list of duties and responsibilities indicates the general nature and level of work expected of the incumbent and is not all inclusive.  It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or physical requirements of the incumbent and may be expanded to include other duties and responsibilities.  Incumbent may be asked to perform other duties as management may deem necessary from time to time.

 

• Hires and trains highly technical IT professionals responsible for designing, implementing, and maintaining heterogenous computing environment including but not limited to endpoints, datacenters, firewalls, LAN/WAN, servers, storage, wireless, PBX, backup infrastructure, and a formal disaster recovery infrastructure.
• Set up industry standard ITIL based technology support function primarily focused on meeting business needs, improved SLAs, and end user satisfaction. 
• Create, communicate, and maintain an on-call rotation schedule with the team members to provide off hours and weekend support for the business.
• Create and manage IT department systems infrastructure budget, operations, and strategic investments to closely align with primary department goals.
• Manage projects to create and/or maintain a stable IT infrastructure platform
• Manage division level IT service delivery managers to foster collaboration in driving standardization and simplification of IT end user computing solutions and IT service delivery processes.
• Work closely with the key business stakeholders to understand their IT needs and follow up with formal project plans, designs, implementation plans and budgets to support the business.
• Maintain and monitor inventory of available hardware devices and corresponding software assets to ensure strong capacity planning, license compliance and meeting operational needs of our businesses.
• Create long-term technology roadmaps to determine when to update company server and storage systems and to comply with configuration management, change management and cybersecurity policies.
• Design, implement and test a formal Disaster Recovery program and plan for all business-critical systems to ensure successful delivery of RPO and RTO objectives to minimize business impact.
• Design, architect and, implement new servers, storage, SAN, backups, and network equipment in support of internal projects and user requests.
• Document IT operational proce