National Account Manager - Insurance

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The National Account Manager acts as a trusted advisor to the organization’s mid-tier insurance client partners. They work closely with their clients to implement best-in-class claims programs that deliver an unrivaled customer experience to the policyholder. They are trustworthy representatives of both Safelite and the client organization. Trusted experts in the insurance and auto-glass industry, having the right knowledge and experience to help clients uncover and address critical business needs. By delivering highly consultative services, they help clients solve challenging business problems while increasing Safelite’s footprint within their client organizations. A key component of the role is collaboration: NAMs must work with a variety of stakeholders within Safelite as well as their client organizations and they must also foster strong relationships across the two organizations. Using data to uncover problems and drive decision making to tell a compelling story that leads to both insight and action. They must also be digitally savvy, helping the client to create a consumer-grade experience to policy holders by creating an omni-channel customer platform that delivers maximum experience with ease and satisfaction. As expert professionals, NAMs must model Safelite’s values: a service mindset, a can-do attitude, and a caring heart.

This position is remote but must be located in Columbus, OH, Texas, Georgia, Florida, North Carolina or South Carolina.

What you will do

Key Account Management

•Personally manage a focused portfolio of customer relationships, leveraging a large network of colleagues across the organization’s functions, and acting as a subject matter expert to the client.

•Collaborate with key internal partners to implement best-in-class solutions, creating tailored strategies where necessary.

•Ensure ongoing customer satisfaction and loyalty while also enhancing profitability.

•Maintain current knowledge of partners’ industry and auto glass industry; evolve knowledge and approach as Safelite’s business strategy evolves.

Business Management

•Manage business results of mid-tier insurance and client partners by collaborating with sales operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize use of resources.

•Advise clients on different commercial approaches and negotiate arrangements that deliver value to the business and the client organization.

Data-Driven Product and Service Improvement

•In collaboration with sales operations and other internal SMES, use data-driven analyses to identify and implement product and service improvements that enhance business performance for both own organization and client organization.

Customer Solution Design

•Consult with customer representatives throughout the client organization to identify the strategic outcomes they are seeking to achieve; then, support solution design by mobilizing cross-functional teams (for example, customer experience, technology, pricing, digital and legal) to utilize best-in-class solutions and developing associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating unit level.

•Align agreement with the right internal partners and colleagues before approaching the client to negotiate to ensure that client proposals can be delivered at optimal levels of profitability and without undue operational stress.

Customer Relationship Development

•Develop and maintain personal relationships with relevant executives within strategic clients and potential future clients to facilitate business offerings expansion, growth, and retention and identify opportunities to increase the business's footprint within an existing client organization and increase value creation.

•Expand and elevate business relationships by growing the number of client stakeholders within the organization and connecting them with the right people within Safelite.

Digital Vision and Strategy

•Work with the digital team, the customer experience team, the technical account management team and the relevant client teams to illustrate the value of digital strategy/digital-enabled business change projects, and programmatically deliver successful digital replicable innovation projects with the end-user/policy holder in mind.

•Performs other duties as assigned.

•Complies with all policie