Sales Operations Coordinator

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

Established in 1992, Anda Inc. is an independent wholly owned subsidiary of Teva Pharmaceutical Industries Ltd., and is one of the leading pharmaceutical distributors within the United States, Puerto Rico and the U.S. Virgin Islands. We provide distribution services to customers that span across all trade classes within the healthcare supply chain. Our portfolio of products includes generic, brand and specialty pharmaceuticals, injectables, vaccines/biologicals, diagnostic tests, medical & surgical supplies, OTC products, vitamins & nutritional supplements as well as Rx and OTC pet medications. At Anda we are committed to provide our customers with the reliable and trusted service needed to support their businesses and most importantly, the needs of their patients.  Our team operates with an unmatched sense of urgency and we pride ourselves in our willingness and ability to do what it takes to get our customers what they need, when they need it.

The opportunity

The Sales Operations Coordinator acts as a crucial link to the Sales team, ensuring all requests are managed efficiently and with priority. This role requires a detail-oriented individual who strictly follows protocols and adheres to procedures, minimizing risks for both customers and the organization. Responsibilities include maintaining, auditing, and reporting on existing customer records. Additionally, the coordinator will collaborate across departments to ensure data integrity, solve problems, and drive process improvements. They will also engage in various high-level projects.

How you’ll spend your day

•    Carry out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
•    Interpret and closely follow instructions and procedures.
•    Responsible for managing and analyzing departmental reports and daily customer maintenance data entry audits. 
•    Responsible for uploading customer tax exemption certificates and handling tax exemption related inquiries and reporting. 
•    Analyze and maintain accurate customer data and affiliations on an ongoing basis.
•    Work closely with Regulatory Compliance team to ensure all accounts are setup in accordance with regulatory requirements. 
•    Assist with maintaining and updating customer HIN information in the system and working closely with sales representatives to ensure customers are obtaining/updating HIN information with HIBCC as required. 
•    Assist with generating reports for ad hoc and routine customer master auditing. 
•    Assist with detailed customer research in preparation of new customer onboarding. 
•    Assist with handling the intake of new customer applications and communicating process requirements internally and externally, via written and oral communication methods. 
•    Assist with setting up new vendor requests and maintaining existing vendor records.
•    Perform other related duties as assigned. 

The hours for this position are M-F 9a-6p on a hybrid schedule (rotating schedule on Fridays, 10AM - 7PM)

Your experience and qualifications

Education/Certification/Experience:

•    Highschool diploma or equivalent combination of experience, training and/or direct work-related experience.
•    Bachelor's degree preferred. 
•    Minimum 2+ years of account maintenance, data entry and analytical experience preferably in pharmaceutical industry. 

Skills/Knowledge/Abilities:
•    Ability to handle multiple tasks simultaneously.  
•    Ability to adapt to changes and shifting priorities.
•    Ability to meet tight deadlines and remain calm and focused in high demanding situations.
•    Ability to manage a high volume of tasks effectively. 
•    Ability to work independently and as part of a team.
•    Business English proficiency (spelling, grammar, and punctuation). 
•    Excellent verbal and written communication skills.
•    Excellent interpersonal and conflict resolution skills.
•    Excellent organizational skills and attention to detail.
•    Excellent time management skills.
•    Proficiency in Mic