Lead Director, Organization Design

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Lead Director, Organization Design, will join the Organization Design Center of Excellence to analyze, design, and advise organization design projects across the CVS Health Enterprise.

The primary responsibilities of this role will include: 

• Serve as a trusted advisor to Chief People Officers and Senior Business or Function Leaders (SVP, EVP, ..) across the enterprise to provide organizational design expertise and knowledge.
• Partner with Human Resources Business Partners and Business or Function Leaders (VP+) to facilitate and advise organization design projects across the enterprise based on business unit or enterprise specific needs.
• Provide a subject matter expert (SME) perspective and provide recommendations for improvements or modifications to organization structures and ways of working ( decision rights, workflows, job descriptions, …). 
• Draft and develop organization structure and ways of working ( decision rights, workflows, job descriptions, …) deliverables, materials, and/or documentation as part of project work to support specific business unit areas or the enterprise.
• Utilize Org Design software (e.g., Agentnoon, OrgVue, Nakisa, etc.) to provide proactive insights and visualizations for HRBP(s) and Senior Leader(s).
• Provide education or capability building to Human Resources Business Partners and Leaders across the enterprise to inform colleagues of organization design frameworks, steps, tools, and templates.
• Ensure CVS Health Human Resources and Compensation policies and requirements are adhered to in organizational design work across the enterprise.
• Partner with other HR CoEs outside of the organizational design practice area or with other areas of the business to support the enterprise.
• Ensure industry standard organizational design best practices are followed in draft organizational structure models and ways of working (decision rights, workflows, job descriptions, … )
• Support the work to further expand or improve the organizational design Center of Excellence, by developing new or improved service model and organizational design tools, templates, and playbooks, and coaching or guidance to resources in the Center of Excellence.

Required Qualifications:

• 10+ years of organization design processes, best practices, frameworks, tools, and techniques
• Proven experience in strategic/management consulting
• Organization assessment, analysis, and design
• Experience in interviewing stakeholders and drawing insights from qualitative feedback
• Business process design and/or workflow design  
• Change management frameworks and processes (e.g., Prosci ADKAR, Lewin, Kotter, etc.)

Skills in:

• Organization Design
• Organization Effectiveness
• Strategic and business consultation
• Project management
• Meeting and/or workshop facilitation
• Stakeholder interviewing and intake of information
• Communications (e.g., in person, video, telephone, written, and via facilitated presentation)
• Microsoft Office Applications (e.g., Outlook, Word, Excel, PowerPoint, OneNote, Visio, etc.)
• Advanced skills in Microsoft Office PowerPoint and Excel Applications
• Org Design software (e.g., Agentnoon, OrgVue, Nakisa, etc.)

Ability to:

• Lead Org Design efforts partnering with HRBPs and business leaders
• Lead Org Design research efforts through primary research and leveraging outside Org Design networks
• Apply organizational design processes, best practices, theories, and techniques to day-to-day work
• Apply knowledge and experience to solve complex problems and organization challenges
• Translate business unit strategy and apply to organization changes and design(s)
• Facilitate small to large business meeting(s), design session(s), and workflow review(s)
• Experience in interviewing stakeholders and drawing insights from qualitative feedback
• Analyze data, draw conclusions, and identify trends and/or themes
• Tell a story based on data, insights, and analysis 
• Provide recommendations to different levels of leadership
• Communicate sensitive, confidential, and/or challenging information
• Hold di