ServiceNow Sr. System Administrator

Axos Bank

Target Range:

$125,000.00 /Yr. - $145,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

We are looking for a ServiceNow Sr. System Administrator to join our team at Axos Bank. Be a part of a collaborative team responsible for re-building, deploying and managing a range of solutions.

This position is on-site and located at any of our office locations (San Diego CA, Los Angeles CA, Las Vegas NV, Centennial CO, Omaha NE, Overland Park KS, Edison NJ).

Responsibilities:

• Platform Configuration: Configuring and customizing the ServiceNow platform to meet the organization's needs. This involves creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements
• User Management: Managing user access and permissions within the ServiceNow system. This includes creating and updating user accounts, defining roles and access controls, and ensuring proper authentication mechanisms
• Service Catalog Management: Maintaining the Service Catalog, which involves creating and updating service offerings, managing workflows for service requests, and ensuring service delivery meets the defined Service Level Agreements (SLAs)
• Reporting and Analytics: Creating and maintaining reports, dashboards, and data visualizations to provide insights into the platform's performance and usage. Monitoring key performance indicators (KPIs) to identify areas for improvement
• Integration Management: Integrating ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms
• System Upgrades and Patches: Managing platform upgrades and applying patches to ensure the system is up to date with the latest features and security fixes
• Security and Compliance: Implementing and maintaining security best practices to protect sensitive data and ensure compliance with relevant regulations and standards
• Documentation and Training: Creating and updating documentation for system processes, configurations, and troubleshooting procedures. Providing training to end-users and other stakeholders on how to use the ServiceNow platform effectively
• Problem Resolution: Investigating and resolving issues and incidents related to the ServiceNow platform. This may involve troubleshooting technical problems, identifying root causes, and implementing solutions
• Continuous Improvement: Proactively identifying opportunities for process improvements and optimizations within the ServiceNow environment
• Vendor Management: Interacting with ServiceNow vendors for support, licensing, and other related issues

Requirements:

• 5+ years' experience as ServiceNow Administrator
• Technical skills in the areas of Flow Designer, Upgrades, and Subscription Management
• Technical skills in the areas of Automation, Legal, ATF and Scripting is a plus
• Working knowledge/experience of SNOW Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules and other ServiceNow scripting capabilities
• Configuration/Customization/Implementation of the ServiceNow system followed by efficient integration using workflows
• Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards
• CSA certification is a plus
• Committed to providing excellent end user technology support and customer service to staff, business partners, and vendors
• 24x7 responsibility: ability and willingness to be on call, work evenings, weekends and holidays as needed

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance

• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

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