R10092113 Strategic Accounts Customer Support Specialist (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for an Customer Service Representative in Germantown, WI!

We are looking for you !

Recruiter:  Matt McCain / matt.mccain@airgas.com /  470-234-2065

• Monday thru Friday, daytime hours.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Interact with customers in a professional, friendly, and courteous manner through all forms of communication

• Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner.  Manage all open items to completion.

• Provide product recommendations, pricing, and delivery status to customers 

• Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction

• Research product information and application requests; provide necessary documentation as needed.  Identify discontinued items and proactively offer alternatives.

• Meet call coaching expectations as outlined in the “Call Coaching Guidelines” 

• Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues

• Collaborate with assigned sales representatives to resolve customer needs and concerns

• Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/cross selling)

• Share account knowledge with fellow team members to ensure customer needs are met 

• Maintain a positive, enthusiastic approach at all times

• Provide backup coverage to other support teams as needed

• Follow Airgas and department policies and procedures

• Perform all other duties as assigned or requested

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Are you a MATCH?

• High School Diploma required.  Associate’s or Bachelor’s Degree preferred.

• 2 years customer service/sales experience

• Excellent communication and organizational skills

• Ability to multitask and manage multiple priorities under time constraints

• Motivated, proactive individual who can work both independently and within a team

• Knowledge of safety, gas, and welding products 

• SAP knowledge

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are