SE Regional Operations Associate II - Virtual Care Operations

Currently accepting applications from residents of these states:  AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT

 

Salary: Salary:  $58344 - $87,568 annual.

 

 

Our Commitment to You:​

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Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:​

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Compensation​

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training​

Premium pay such as shift, on call, and more based on a teammate's job​

Incentive pay for select positions​

Opportunity for annual increases based on performance​

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Benefits and more​

Paid Time Off programs​

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability​

Flexible Spending Accounts for eligible health care and dependent care expenses​

Family benefits such as adoption assistance and paid parental leave​

Defined contribution retirement plans with employer match and other financial wellness programs​

Educational Assistance Program​

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Visit totalrewards.org to access your existing Total Rewards and view this FAQ to learn more about the internal transfer process. ​

 

Job Summary

Develops and executes workflow processes and projects that promote efficiency, standardization, and high quality outcomes across the Medical Group related to practice operations, access, live answer, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination. Project scope is of intermediate or high complexity.

Essential Functions
 

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

 

Physical Requirements
 

 

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Education, Experience and Certifications.
Associates Degree plus 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.